Account Activation
Do not sign up
I am a new customer with Verizon. This has been a terrible experience. It’s unfortunate with all the marketing and false advertising they use. Going to pay off my devices and switch to another carrier. Definitely not going to recommend any one sign up with Verizon, ever. I’m sorry to make a negative post, but people need…
How do I get a SIM card
I am attempting to activate a byod on a pre paid plan. I supply the IMEI and it will work with the service however it can't be activated because it doesn't have the original SIM installed nor is it available to use. Support said go to the local store and get a free SIM install it and call back to get it going. Well I visit…
New Construction Address
I just closed on a new construction home that has a new address. The house is located on a lot that was subdivided into three lots—originally the street number was just 902, now there is 902, 902 1/3, and 902 2/3. My house is 902 1/3, which does not come up in Verizon's online system, but 902 does. Can I order service for…
I have an old number i need to get back is that possible?
All my verification stuff is through this number i used to have
Cancelling sales
I ordered my grand kids some devices for pick up and, Verizon told they needed to verify my identity sent me a link I uploaded my identification and my mortgage agreement disclosures like they ask, for them to say they could not verify me, very absurd my question is is anyone else in an higher position to speak with…
Verizon’s customer service
I called in yesterday for assistance in setting up a new account and transferring my two devices and lines over from another account owned by another party of which I am an account manager. This representative told me that it was a simple process. I also asked about the financial part of the process such as the promotion…
How to start a free trial esim
How do I do the esim free trial?
Help porting account
Hi my wife and i are switch to verizon from spectrum mobile and are trying to retain our numbers but i am on day 2 since initiating the port and the website is stuck on "account confirmed please shut of device and leave off for a few minutes to finalize transfer" i cant get it to do anything left both my old and new phone…
Account not activated yet?
No idea if I put this as a question or discussion. Anyways, moved to NY from a different state. Signed up for Verizon Fios on like sunday 4/19 I believe then got my equipment 2-3 days later. Bill shows its unavailable. Then on 4/23 bill says coming soon. So basically they're creating it, I guess? So I was like, okay. Let…
NEED HELP
I recently got a phone from my friend who just bought it its a TCL 50LE and it will not let me activate the phone without getting a plan its just a phone i wanted to just use on the internet. it will nt give me any option to skip and set up via wifi.
My $200 gift card ordered from verizon.com not working
I purchased $200 verizon giftcard using verizon website (https://www.verizon.com/products/gift-cards/) and I've received the physical gift card as well. Now when I'm trying to use the gift card it said "The Gift Card Number or the PIN used is invalid" on the gift cards check balance page…
Where do I find my account PIN?
I can’t seem to activate my real Verizon account? I don’t have access to my real Verizon account PIN number.
Phone
Account number so I can switch to my account
problem with prepaid account
Hello, i have a prepaid account that i reload with a prepaid phone card when needed. In the past month or so i can't log in anymore to my account with app or web, seems like my number is not in the syetem. Went twice to Verizon stores but they did confirm the problem but could not fix, they told me to to call them wich i…
Cannot Open Account due to Fraud Flag
I was unable to open an account at a Verizon store today due to my credit application being flagged for fraud. I provided my driver’s license and initial personal information to the salesman, and was given a phone to talk to an outsourced individual performing an identity check. I had to give my social security number out…
Can't get to someone who can help
I am trying desperately to get to the engineering department to provide information on my request to start service. I WANT TO BE YOUR CUSTOMER. yet I have spent 5-6 hours on the phone with various customer service reps all of whom have the wrong information and have had the escalation desk literally hang up on me once and…
FIOS Connection
How do I change my address from business to residential, when I try to order internet for our new home it shows up as a business address and gives we options for a business account, if I try to choose residential then it says internet is not available at the address, so I am unable to choose residential options for FIOS…
Switching Carriers
I’d like to transfer from T-Mobile to my workplace’s Verizon plan. However, I still owe money for my phone with T-Mobile. Will Verizon reimburse me, even though I’m joining an existing plan?
How to upload proof of residency—tried everything
Hi, I have an appointment to transfer and set up my Fios internet at the new home I’m moving to but I received an email with directions on how to first upload my proof of residency but the directions are wrong. I have tried everything, searched the web, see many people asking this question but no answers. There is nowhere…
Speaking to a real person
I need to add a plan to mine, I was told it's $20. I need to do that.
VERIZON DISCONNECTED MY ACCOUNT A MONTH EARLY
I have been using verizon for 4 years and im moving somewhere that doesn't have verizon. I SCHEDULED DEACTIVATION FOR 7/20/25 AND IT JUST DEACTIVATED MY ACCOUNT tonight 1 month early. I need the internet back ASAP, my childrens moniters are attached to it and I cannot see them and they are babies. I have been chatting with…
Proof of Residency Confirmation
Hi, I’ve been trying to upload proof of residency multiple times and it doesn’t seem to be registering. I need this to go through because my apartment’s former tenant never ended his service so the proof is required before I can hook up my router. I have submitted a PDF copy of my lease and also submitted photos of the…
Bad link verizon.com/businessselfinstall
I placed a service upgrade order last week and got the equipment promptly for self-install. The welcome email I got from the order had a link for self-installation that is not working for me. It is verizon.com/businessselfinstall when I try to open that link I'm told "we can't find that page". What is the correct link?
PLEASE HELP - NEW CUSTOMER - ROUTER/ACCOUNT ISSUE
I just ordered Fios Internet a few days ago for my apartment. I was able to set up everything through a chat agent. Everything seemed to be going smoothly but now when I try to go into my account and review anything I get the following error messages depending on what I click on: “Please contact the Verizon Local Business…
where to submit proof of residency
I am moving in 2 weeks, and verizon emailed me saying that I need to provide proof of residency on my verizon. I cannot find any place to submit this proof of residency on my verizon. How can I submit my documentation?
Requesting FAST Ticket Again (4th Attempt)
Requesting FAST ticket again (this is our fourth attempt) for new construction at 5405 Washington Ave, LaPlata MD. Neighbors at 5335 Washington Ave have active FIOS and it is available for neighbors across the street at 5400 Washington Ave have it available to them. Additionally, FCC map shows 100% coverage and that fibre…
Unable to send and receive text messages
I am unable to send or receive texts messages from my friends, family or co workers
Account Activation
I ordered a Verizon Fios home internet service last month for activation date on 2/16/2025 and it was stated that I can activate any time before that. On 2/13/2025 I spoke to Verizon since was unable to get internet connection on the router I picked up from the Verizon store. I asked to move my activation date to 2/14/2025…
cannot I receive the reset password email
Why can't I receive the reset password email? There is nothing in my junk game, and I have confirmed that I have entered it correctly. I can receive any email except the reset password.
Does Verizon perform a hard credit inquiry when ordering home Internet and a VoIP phone line?
I would like to switch from Optimum to Verizon for my home Internet and one VoIP phone line. But I am hesitant to switch because I don't want a hard credit inquiry. I have nearly a perfect credit score and have had Optimum for probably more than 25 years and never had a late payment. But I hate these inquiries on my credit…