Account Activation
NEED HELP
I recently got a phone from my friend who just bought it its a TCL 50LE and it will not let me activate the phone without getting a plan its just a phone i wanted to just use on the internet. it will nt give me any option to skip and set up via wifi.
My $200 gift card ordered from verizon.com not working
I purchased $200 verizon giftcard using verizon website (https://www.verizon.com/products/gift-cards/) and I've received the physical gift card as well. Now when I'm trying to use the gift card it said "The Gift Card Number or the PIN used is invalid" on the gift cards check balance page…
Where do I find my account PIN?
I can’t seem to activate my real Verizon account? I don’t have access to my real Verizon account PIN number.
Phone
Account number so I can switch to my account
problem with prepaid account
Hello, i have a prepaid account that i reload with a prepaid phone card when needed. In the past month or so i can't log in anymore to my account with app or web, seems like my number is not in the syetem. Went twice to Verizon stores but they did confirm the problem but could not fix, they told me to to call them wich i…
Connect HBO Max
I have a Fios residential account for internet. Streaming services (Netflix, etc) are billed through my Verizon cell phone account due to better pricing. Only issue is connecting Max (formerly HBO Max). Whenever I try to log in to Max on a smart tv with( Max app) I am asked to input Verizon ID and password - it will only…
Cannot Open Account due to Fraud Flag
I was unable to open an account at a Verizon store today due to my credit application being flagged for fraud. I provided my driver’s license and initial personal information to the salesman, and was given a phone to talk to an outsourced individual performing an identity check. I had to give my social security number out…
Can't get to someone who can help
I am trying desperately to get to the engineering department to provide information on my request to start service. I WANT TO BE YOUR CUSTOMER. yet I have spent 5-6 hours on the phone with various customer service reps all of whom have the wrong information and have had the escalation desk literally hang up on me once and…
FIOS Connection
How do I change my address from business to residential, when I try to order internet for our new home it shows up as a business address and gives we options for a business account, if I try to choose residential then it says internet is not available at the address, so I am unable to choose residential options for FIOS…
Switching Carriers
I’d like to transfer from T-Mobile to my workplace’s Verizon plan. However, I still owe money for my phone with T-Mobile. Will Verizon reimburse me, even though I’m joining an existing plan?
How to upload proof of residency—tried everything
Hi, I have an appointment to transfer and set up my Fios internet at the new home I’m moving to but I received an email with directions on how to first upload my proof of residency but the directions are wrong. I have tried everything, searched the web, see many people asking this question but no answers. There is nowhere…
Speaking to a real person
I need to add a plan to mine, I was told it's $20. I need to do that.
VERIZON DISCONNECTED MY ACCOUNT A MONTH EARLY
I have been using verizon for 4 years and im moving somewhere that doesn't have verizon. I SCHEDULED DEACTIVATION FOR 7/20/25 AND IT JUST DEACTIVATED MY ACCOUNT tonight 1 month early. I need the internet back ASAP, my childrens moniters are attached to it and I cannot see them and they are babies. I have been chatting with…
Proof of Residency Confirmation
Hi, I’ve been trying to upload proof of residency multiple times and it doesn’t seem to be registering. I need this to go through because my apartment’s former tenant never ended his service so the proof is required before I can hook up my router. I have submitted a PDF copy of my lease and also submitted photos of the…
Bad link verizon.com/businessselfinstall
I placed a service upgrade order last week and got the equipment promptly for self-install. The welcome email I got from the order had a link for self-installation that is not working for me. It is verizon.com/businessselfinstall when I try to open that link I'm told "we can't find that page". What is the correct link?
PLEASE HELP - NEW CUSTOMER - ROUTER/ACCOUNT ISSUE
I just ordered Fios Internet a few days ago for my apartment. I was able to set up everything through a chat agent. Everything seemed to be going smoothly but now when I try to go into my account and review anything I get the following error messages depending on what I click on: “Please contact the Verizon Local Business…
where to submit proof of residency
I am moving in 2 weeks, and verizon emailed me saying that I need to provide proof of residency on my verizon. I cannot find any place to submit this proof of residency on my verizon. How can I submit my documentation?
Requesting FAST Ticket Again (4th Attempt)
Requesting FAST ticket again (this is our fourth attempt) for new construction at 5405 Washington Ave, LaPlata MD. Neighbors at 5335 Washington Ave have active FIOS and it is available for neighbors across the street at 5400 Washington Ave have it available to them. Additionally, FCC map shows 100% coverage and that fibre…
Unable to send and receive text messages
I am unable to send or receive texts messages from my friends, family or co workers
Account Activation
I ordered a Verizon Fios home internet service last month for activation date on 2/16/2025 and it was stated that I can activate any time before that. On 2/13/2025 I spoke to Verizon since was unable to get internet connection on the router I picked up from the Verizon store. I asked to move my activation date to 2/14/2025…
cannot I receive the reset password email
Why can't I receive the reset password email? There is nothing in my junk game, and I have confirmed that I have entered it correctly. I can receive any email except the reset password.
Unable To Link Services
I activated my 5G internet service with Verizon last week. Since then, I have been in contact with at least 3 customer service reps who weren't able to help. When I log into My Verizon and go to my account overview, I'm unable to see any of my account information (my name, services, bills, equipment, etc). When I click on…
Does Verizon perform a hard credit inquiry when ordering home Internet and a VoIP phone line?
I would like to switch from Optimum to Verizon for my home Internet and one VoIP phone line. But I am hesitant to switch because I don't want a hard credit inquiry. I have nearly a perfect credit score and have had Optimum for probably more than 25 years and never had a late payment. But I hate these inquiries on my credit…
CANNOT LINK SERVICE TO ACCOUNT
I have spent over 8 hours chatting with Verizon agents who cannot seem to understand that I cannot link my FIOS 300mbps services to my account. Yes, I am able to login. After logging in, the Account Overview says "Are you an existing Verizon customer? Manage your services by linking them to your profile." I follow the…
Cannot link services to account
I have spent over 4 hours chatting with Verizon agents who cannot seem to understand that I cannot link my Fios services to my account. Yes, I am able to login. After logging in, the Account Overview says "Are you an existing Verizon customer? Manage your services by linking them to your profile." I follow the button and…
Can't receive calls or messages
Can't receive phone calls or text messages I switched over from metro PCs to Verizon
Smart Family
So recently under web activity imessage is showing up. What is this ? Is there an imessage website that my child is accessing? Ive seen iMessage app use a few times but it never showed this before. Ot would show incoming and outgoing texts but not as web activity.
After moving cannot link services
Hello, Something is wrong with my account. I used to have one and then I moved and also moved my service. However, no matter what method I try to link services, it does not work. So I cannot access my router settings etc. The email is [email address removed per the Verizon Terms of Service]
Random error messages
I just ordered Fios Internet today for my new apartment. I was able to set up everything through a chat agent. Everything seemed to be going smoothly but now when I try to go into my account and review anything I get the following error messages depending on what I click on: “Please contact the Verizon Local Business…
New Home Construction - SoCal
Hi Verizon, I am building a new home/new construction and would like to know what department to contact for Fios, phone, etc. It is a community and all neighbors have Verizon, it is established already in this area, plus there is an easement for old telephone access. Can I be placed in contact with the local Verizon…