STARZ activation from +Play
mathworg
Enthusiast - Level 1

Purchased STARZ subscription for 1 year on Verizon +Play as a part of  promo that includes "Netflix on us". I was able to register and login to STARZ through My Verizon portal. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is greyed out (Not clickable, Tile inactive) and STARZ says 'Activation Pending'. Clicking on 'Activate' button on STARZ tile takes me to a new web page but doesn't complete activation.

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14 Replies
vzw_customer_support
Customer Service Rep

Hello, mathworg, thank you for reaching out regarding your +Play subscription. I'm sorry to hear you're running into trouble with the activation, we want to help ensure this gets resolved for you. So we can best assist, we will be reaching out via Private Note.

-Lauren

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nethelp
Newbie

I have the same problem. I purchased the same combo of STARZ and Netflix. I was able to activate STARZ but I cannot activate Netflix. Under the manage tab of +play, the Netflix tile is not clickable. If I go to the Netflix page on +play, it shows Subscription: Activation Pending. There is an Activate button but every time I click on the button, it just brings me to the Verizon homepage. I tried clearing my cookies and on different browsers with the same result. I opened a ticket last week with an online rep and she said it would be resolved by today but I am still having the same issues. Please help, thank you.

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vzw_customer_support
Customer Service Rep

I'm sorry to read about the issues you're having with this subscription. We'll be sending your a private note. ~Peter

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nethelp
Newbie

I am trying to reply to your PM but it keeps saying "You have reached the limit for number of private messages that you can send for now. Please try again later."

edit: I was finally able to send you a reply to your PM.

 
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vzw_customer_support
Customer Service Rep

 

Hello Mathwog. Do you still need assistance? Please let us know. If you don't want to reply here. See how to reach us here: https://www.verizon.com/support/contact-us/ -Joe

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R0m30718
Newbie

Been having same issue for past 10 days. Every time I call they open a new ticket and say someone will reach out to fix issue. Still waiting.

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vzw_customer_support
Customer Service Rep

I know how eager I would be to be able to start enjoying some Netflix and Starz shows, R0m30718. We want you to be able to enjoy that content as well, and 10-days is way too long. You mentioned that tickets have been lifted up regarding this, and we can check on the status of those ticket. Please be on the lookout for a private note from us.

-Joseph

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tim2024
Enthusiast - Level 3

@vzw_customer_support wrote:

I know how eager I would be to be able to start enjoying some Netflix and Starz shows, R0m30718. We want you to be able to enjoy that content as well, and 10-days is way too long. You mentioned that tickets have been lifted up regarding this, and we can check on the status of those ticket. Please be on the lookout for a private note from us.

-Joseph


I've been waiting a month and just got told to wait another 10 days. So if 10 days is way too long... try 30+ ?

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Lldldc61
Enthusiast - Level 1

Yo did you ever get this fixed? I have the same issues and customer services is a joke.

vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your service. It's our goal to make sure you're able to get your subscription. We'll send you a Private Note shortly.

~Jesse

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Fgarza2787
Newbie

I am also having a problem activating my Starz and Netflix subscriptions through +play and have been unable to find a number to call to get this resolved. 

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vzw_customer_support
Customer Service Rep

We're so sorry to learn you're having issues with your promotion. We will be sending you a private note to further assist. 

~Ivone

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RoseMuffs
Enthusiast - Level 1

Same issue here. I was able to link my current Netflix account, but STARZ is taking me to a black activation/ broken page/ link. Please fix this and tell me how I can activate the STARZ account. 

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vzw_customer_support
Customer Service Rep

 

Hello RoseMuffs. We would love to help. Are you going trough +Play? Here's a great link ith some aweome FAQ's: https://www.verizon.com/support/entertainment-play-promo-faqs/ -Joe

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