I’ve been trying to switch plans TO Verizon for three hours. Went in person to a store and have been on the phone with two separate representatives. People couldn’t have been kinder, but every time I signed something and confirmed I was switching (four times), they transferred me to “do one last thing.” On my most recent transfer, the call dropped and I now no longer have service and am relying entirely on WiFi. Will undoubtedly be telling everyone I know to stay away from Verizon. This is ridiculous.
oliviasenor, this is far from the experience we want for you, and we want to make sure that we make the switch a smooth and seamless experience. To better assist, we'll be sending a Private Message.
~Izzy
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