I was seeing about switching over to Verizon. I logged into my IDme account and saw how they were doing a promotion. Tired of my Serivce and payment, I figured hmm let’s see if it’s cheaper. So I open a chat on Verizon’s site. I spent allll afternoon about 5ish hours going through about 3-4 times getting all the way to the end for my payment and the chat would shut off, and I would start again. Fed up I googled Verizon’s number and spoke to a person. I spent about 2-3 hours with him, signed my contract, choosing devices per line, etc. he was great, I was told what to do to keep our numbers. I paid our taxes and fees, tired and because it was late I was relived it was done, and eagerly awaited one cell phone. The day it was suppose to be here came and went. The day after I call in to see what happened. I was told that the day I signed up I did not upload my drivers license and verify my identity. Upset because the day was so long, and the sales rep didn’t tell me about this step, the guy said he would transfer me to the department because they can re-send the link. A very nice woman gets on. She explains how the account t was on hold and that she would re-send the verification link to my e-mail address. I asked her because we are a military family and move every 3 years if the address on my drivers license mattered, and she said no. I asked her how long it would take to verify. She said less then 10 minutes. A few hours went by so I called in to check the status. The first rep was very rude told me she couldn’t help me but was able to help with setting up prepaid services. When I asked if I could talk to someone about helping me she hung up on me after an hour on the line. So I called back. The next lady was the exact same way, rude and telling me should could not tell me how to help fix what happened with my verification. While on the phone I received 4 e-mails, 2 from each call. Saying they cancelled my order & could not verify my identity which ironically they give you the same number to call if you try and fix the error. I told the rep you just e-mailed me you cancelled my order. And she placed me on hold and then another department picked up and this time I was on the phone for 1 hour 30 mins. This new department then couldn’t help me and transferred me to the port-in department. That gentlemen was super nice and then he couldn’t help and transferred me to customer service. My order is still cancelled, and identity is still not able to be verified and NO ONE can tell me why. Veterans, active military, DO NOT switch or come to Verizon. Absolutely the WORST experience I have ever experienced.
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