Unable to activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle
paulkratz
Enthusiast - Level 2

I cannot activate the Netflix portion of the Netflix/Paramount+ with Showtime Bundle on +play. I purchased the BOGO offer on 12/15/2023 and was able to successfully activate Paramount+ that very day.

However, I have been unable to activate Netflix at all. When I access the "Manage" tab of "+play", I see the following:

paulkratz_0-1705346007347.png

When I click the "Manage" button I see the following:

paulkratz_1-1705346049530.png

The "Activate" button is greyed out and nothing happens when I try to press it. I spent hours on the phone with customer service reps, who say they have put in support tickets but no solution was provided.  Verizon had no problem charging my credit card for their promotional offer, but they are unable to fulfill their end of the bargain.

Any idea how I can get Netflix activated since I've already paid Verizon for it?

Labels (1)
0 Likes
40 Replies
vzw_customer_support
Customer Service Rep

Hello, paulkratz, I'm sorry to hear you're running into an issue with yoru Netflix subscription. We can certainly check for updates on the tickets that were sent in for you previously. So we can best assist, we will be reaching out via Private Message.

-Lauren

0 Likes
paulkratz
Enthusiast - Level 2

Thanks Lauren. Is there an ETA on when I can expect to receive a private message? No one has reached out via private message as far as I can tell.

0 Likes
BLeClair12
Newbie

Having the exact same issue. Pages look identical to yours. I've been on the phone with support for over two hours now. They've been speaking to Netflix, who just seems lost - this clearly isn't their issue. I reached out via chat, via support tickets, and via Twitter. No one has anything even remotely helpful to say or offer.

0 Likes
woodsriderX
Newbie

I'm having the same problem and see the same screens when trying to activate.  I paid for the Paramount+ deal on 12/15/23.  I ended up getting charged by Netflix $22.99 that same day and that extended my membership from the deal the year before.  Now that has ran out and I still am unable to activate through Verizon play.  Any help would be appreciated.

 

0 Likes
vzw_customer_support
Customer Service Rep

We are sorry to read that you are having issues with your promotion, we'll be glad to help out. To better assist you, we will send you a private message.

~Freddy

0 Likes
Cookie57
Enthusiast - Level 2

Have you tried deleting your payment method and then adding it back in.  I had the exact same problem last month and tried everything.  Finally tried that and when I added the payment back in, I then received an email from Verizon saying my account was ready to be activated.  Not sure if that is what made the difference but worth a shot. 

0 Likes
woodsriderX
Newbie

Thanks Cookie57 for the suggestion.  I've deleted my bank account info for Verizon auto pay and set it up again.  My luck, they will ding my account for the auto pay discount for the 2 minutes it took to make the changes.  I also deleted and reapplied the credit card that was listed on my play+.  I don't have high hopes for this working though.  Maybe Freddie will be able to help.  He reached out to me but has not followed up.

 

0 Likes
woodsriderX
Newbie

No joy so far and no PMs from Verizon.  I contacted Netflix, they said "Please contact Verizon, and ask them to send you an activation link for linking Verizon to your Netflix account, they will send the activation link through SMS or Email address."  Guess I will try the Chat AGAIN.

0 Likes
paulkratz
Enthusiast - Level 2

Thanks for the suggestion Cookie57. I tried that, but unfortunately it didn't work. However, I do appreciate you offering help.

0 Likes
paulkratz
Enthusiast - Level 2

Has anyone that was told they we receive a private message, actually receive a private message? I'm still waiting for mine.

Sardel6895
Newbie

I got the private message. They sent a link for a chat, that rep basically told me to check with Netflix even though it is clearly a Verizon issue. I reached out to Verizon on FB messenger, they set me up with another chat, and that rep told me it looks like my Netflix is set to activate in two days (even though I paid for the bundle last month) so they are putting a “ticket “ in.  I don’t have high hopes here.

0 Likes
bixler5
Enthusiast - Level 2

We are having the same issue.  It's been a month and still shows pending activation.  I don't even know who to contact.

vzw_customer_support
Customer Service Rep

 

I'm sorry you are having difficulties bixler5. We would love to help. Do you currently have a promotion with us when using Netflix? What error are you seeing?-Joe

0 Likes
bixler5
Enthusiast - Level 2

Our last promotion expired so we then purchased a Paramont +  and Netflix promotion on 12/26.  Paramount + worked immediately to activate.  Since then Netflix still shows activation pending.  

vzw_customer_support
Customer Service Rep

 

thanks for getting back to us. Are you listed as the account owner? Do you hae a consum or business account with us? -Joe

0 Likes
bixler5
Enthusiast - Level 2

Yes I am the account owner.  I  am a consumer.  Here is the image of the acitvation pending since late December

 

veriz.jpg

0 Likes
vzw_customer_support
Customer Service Rep

Hello, being on top of your account is vital, especially if you are encountering Netflix activation issues. Verizon is here to help.

 

For more +play information, click on this link: https://www.verizon.com/plusplay/.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

0 Likes
jferrer82
Enthusiast - Level 3

Gilbert I have the same issue since Dec 29, can you help with my open ticket? It is I think the 5th ticket so far and no resolution yet.

0 Likes
vzw_customer_support
Customer Service Rep
@jferrer82  wrote: I have the same issue since Dec 29, can you help with my open ticket? It is I think the 5th ticket so far and no resolution yet.

jferrer82, we will be glad to take a look at your open ticket. Be on the lookout for a Private Message from us so that we can access your account specific details.

-Andi

0 Likes
ren503
Enthusiast - Level 1

I am having the same issue, ordered on 12/17/23 with transaction number in email. Was previously on Netflix, but canceled and signed up later for promotion. Thought the pending  activation just needed time.  I was charged an extra month for Netflix.  Got an email this month from Netflix that no longer using Verizon bill to pay for Netflix membership and so I updated on Netflix payment info then remembered it should be included with promo and was then charged by Netflix.  Currently Netflix still says ‘Activation pending’ and I cannot activate it.

0 Likes