Unable to link phone number

Jakesteers
Newbie

Hello, I read a review online saying 

I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking."  

I was curious if anyone else has run into this and if so what the solution to it was."

I have had this same exact issue

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vzw_customer_support
Customer Service Rep

We can help you with your concern. Were you registered for My Verizon while on your parent's account? ~Peter

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Jakesteers
Newbie

My phone number was linked to my dads My Verizon account before I switched to my own plan.

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vzw_customer_support
Customer Service Rep

Jakesteers, thank you for the info. We really want to take a closer look at what's going on so we can help you find a solution. We're sending you a Private Message.

~Jesse

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