I am having a series of problems with my account, but this one might be the root cause of all of them.
I am able to log in to the My Verizon app and see all of my info. I have a user ID. I have all of my devices and accounts and billing info. I have an email address, but it gives me a link to verify. I click the link. I get the email. I click the link in the email. It loads a page with an error that says " You do not have a User ID on file. Please sign in using your mobile number instead. Once signed in, you can update your Profile to include a User ID. " and it asks for my billing zip code. I enter my billing zip code and click "continue" and nothing happens. I enter an old zip code and nothing happens.
I try to log in to the website (on chrome, firefox, samsung browser, cleared cache, private mode, disabling blockers, etc) and I get to the point where it wants to send a notification to the phone and then it errors out again. I spent maybe half an hour on chat with a tech who was trying to figure it out with me and we got cut off when I tried to log in again. I don't want to try to troubleshoot over the phone because I know I will need to check things on my phone and that's really irritating to do while trying to talk on the phone.
I even had trouble trying to log in to my community only account because it said my email was already in use and wouldn't let me reset my password. I had to create a new community account with a backup email. @chrispina98 is my original account.
Any ideas?
We're sorry to read about the issues you're having with accessing your account. We can help. We have sent a private note. ~Peter
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