Unable to verify email address
chrispinah
Newbie

I am having a series of problems with my account, but this one might be the root cause of all of them.

I am able to log in to the My Verizon app and see all of my info.  I have a user ID.  I have all of my devices and accounts and billing info.  I have an email address, but it gives me a link to verify.  I click the link.  I get the email.  I click the link in the email.  It loads a page with an error that says " You do not have a User ID on file. Please sign in using your mobile number instead. Once signed in, you can update your Profile to include a User ID. " and it asks for my billing zip code.  I enter my billing zip code and click "continue" and nothing happens.  I enter an old zip code and nothing happens. 

I try to log in to the website (on chrome, firefox, samsung browser, cleared cache, private mode, disabling blockers, etc) and I get to the point where it wants to send a notification to the phone and then it errors out again.  I spent maybe half an hour on chat with a tech who was trying to figure it out with me and we got cut off when I tried to log in again.  I don't want to try to troubleshoot over the phone because I know I will need to check things on my phone and that's really irritating to do while trying to talk on the phone. 

I even had trouble trying to log in to my community only account because it said my email was already in use and wouldn't let me reset my password.  I had to create a new community account with a backup email.  @chrispina98 is my original account. 

Any ideas?

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vzw_customer_support
Customer Service Rep
We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/      ~Peter
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vzw_customer_support
Customer Service Rep

We're sorry to read about the issues you're having with accessing your account. We can help. We have sent a private note. ~Peter

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