Child Item

Site Totals

61368 Questions Answered 267 Categories

VERIZON 5G Home Internet

Been trying to log into my new acount for 2 DAYS NOW to ADD AUTO PAY but am stuck on the authorization code page. When clicking "send code" I keep getting an error message "OOPS Looks like something went wrong. Come back later to complete your request." A Verizon tech (Kenneth) told me last night that they have been having this problem. (Yeah, hello!)

If I am unable to get this set up before the 1st bill generates, I will dispute the $10 I would have saved.

Comments

TxUser00

- UPDATE -

FIX - I set up a NEW account under a DIFFERENT email and ‘wallah!”. I was logged in and successful in adding Auto Pay to this new account. I now, however, have two emails listed with Verizon and have been getting confirmation emails to both : > (

I believe the issue was that I had cell service with Verizon years ago and they never deleted the account and email info. When I added my 5G Gateway info using that same email, their system got confused and would not let me set up my account. OMG!

Verizon_Support

We're sorry to read that you're having issues with setting up Autopay. We're here to help. Have you tried clearing your cookies and cache on your browser? ~Peter

Verizon_Support

Hello TxUser00, I how you are having a great day. Let's look at your email notification issue together. Have you had a chance to log on to MyVerizon, go to settings and profile and confirm the email address(es) that are set to receive notifications?

-Deb

Child Item