Been trying to log into my new acount for 2 DAYS NOW to ADD AUTO PAY but am stuck on the authorization code page. When clicking "send code" I keep getting an error message "OOPS Looks like something went wrong. Come back later to complete your request." A Verizon tech (Kenneth) told me last night that they have been having this problem. (Yeah, hello!)
If I am unable to get this set up before the 1st bill generates, I will dispute the $10 I would have saved.
- UPDATE -
FIX - I set up a NEW account under a DIFFERENT email and ‘wallah!”. I was logged in and successful in adding Auto Pay to this new account. I now, however, have two emails listed with Verizon and have been getting confirmation emails to both : > (
I believe the issue was that I had cell service with Verizon years ago and they never deleted the account and email info. When I added my 5G Gateway info using that same email, their system got confused and would not let me set up my account. OMG!
We're sorry to read that you're having issues with setting up Autopay. We're here to help. Have you tried clearing your cookies and cache on your browser? ~Peter
Hello TxUser00, I how you are having a great day. Let's look at your email notification issue together. Have you had a chance to log on to MyVerizon, go to settings and profile and confirm the email address(es) that are set to receive notifications?
-Deb
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