I spent an hour on the phone with Verizon support to figure out why my account is unable to link my recently installed Fios service, in which I was redirected 3 times and no representative was able to help. This call ended in a ticket being opened, which was then closed in the same day without any visible action nor solution being communicated to me. The bare minimum would've been at least a message as to why my ticket was closed so quickly.
The only remotely positive thing about the hour I spent on the phone with Verizon is that the people I talked to were friendly. The internet connection is admittedly fantastic, but so far everything else about Verizon that I've used - their website, app, customer service, and most importantly, lack of transparency - have been less than satisfactory, and that's being generous. How am I supposed to pay my bill or manage literally anything about my service if I cannot link it to my account?
I would definitely rather not call Verizon again if I'm simply going to be redirected until someone opens a ticket and closes it in the same day. If my ticket number is needed, I can update this post.
Hi jus-25s,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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