So for Christmas we replaced the 4 IPhone 13 Pro’s on our account with 4- new IPhone 15’s. Three of the four phones transferred and activated without any issues. My wife’s device, however, transferred, but could not activate cellular and kept given an error that said, unable to transfer service error code 4003 contact Verizon for assistance. my first attempt was waiting on hold for 30 minutes to get somebody in technical support. They tried for about 15 minutes and sent an eon to my number that I was talking to them on rather than my wife’s number which caused my phone to get disconnected and messed my phone up for about 30 minutes. no one ever called me back from Verizon. When my phone finally was working again this time I tried to chat method and after about two hours of chatting, they determined that they needed tier 2 support and said they would open a ticket and email me once the phone was fixed. I never got any emails so last night I called again this time they transferred me directly to tier 2 support and I was on the phone for over four hours and 45 minutes with them while they tried every solution. After almost 5 hours on the phone, they still were unable to activate the phone and told me they have to contact the IT department to force the activation. They told me that the phone would be activated within 24 hours, but the phone is still not activated. Does anybody have another number or somebody higher up that I can call for assistance?
Suncoast, my apologies to hear of your experience and help is here as I know how important it is to have a working phone to stay connected to everyone. Let's work together to resolve this issue. I see you stated they submitted a ticket for you? Did they provide you a ticket number? Please don't provide it here but let us know.
-Natasha
Yes. They did provide an escalation ticket number.
Thank you so much for meeting me in Private Message and for providing the ticket number. I do see the ticket is still open and currently being worked. I know this has not been ideal, but please allow our network/IT techs to work the ticket for resolution.
-Natasha
My goodness! I had this same nightmare. They disconnected my 13 and then after 3 hours of me finally telling them to put my service back on my old phone, they couldn’t do it, and they hung up on me. I had to wait until the next morning to call in and after an hour, was hung up on again. Called again for 2 more hours, finally drove to a Verizon store while on hold with so-called technical support, and the store installed a new SIM card on my 13 to get it turned back on. Apparently they don’t know how to activate 15s? Would have been nice to know before I wasted 6 hours of my life.
Same! I took a lot of time off work for this and still no resolution. I also was told they couldn’t hear me and would call me back after she deactivated my old phone and I lost all access to a working phone and she never called. I was also promised by the next person it was just a push in the system and he would call me in an hour and to trust him, he promised several times to trust him he will call and never did. No accountability with the tickets and customer service.
I have the same issue. I opened multiple tickets even a tier two that didn’t work, on the phone for hours, went to three different Verizon stores four different times, exchanged the phone and still the same issue. I am on hour 10 of this issue and I can’t get off the hamster wheel. I don’t know how I can keep Verizon if I can’t do a phone upgrade.
We're concerned to learn you're having issues with your device activation and want to ensure there is a resolution for you, Guineao. We will send you a Private Message to take a closer look into this.
-Danielle
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