My wife got a brand new iPhone 16 and purchased it online for express pick-up at the local Verizon store. We go in to pick it up and the 2 kids working in there with bad attitudes messed up something so what should have been a quick in and out took 30 minutes. Thats where the fun DOES NOT BEGIN. We get home and go to activate the phone and NOTHING, nada, zilch. Just stuck on SOS. So we spend 3 hours on the phone with a very nice gentleman from Customer Care who “supposedly” is going to escalate but I doubt it was. Now 4 days later we have a useless phone the local store told us to pound pavement and refuses to help and we cannot reach support to get an answer and this activation that was supposed to magically come through starting 5 hours after our call is still not happened. I want someone from Verizon to read this, do their job and get our phone activated. The support ticket is ***** we are tired of excuses and waiting. And your store in Celina, OH needs to have their entire staff fired and replaced. They are the rudest, most disrespectful establishment I ever had the misfortune of going into.
