straight talk to Verizon -- cannot activate cellular

I'm about to throw my own head through a wall...

I'm switching from Straight talk to Verizon because Verizon had the better phone deal, despite me being a customer of ST for over 7 years, but that's beside the point.

I have the physical device -- booted it up great, transferred everything from my old phone perfectly -- then, when it came time to turn on cell service, I kept seeing "SOS" instead of cell reception bars. Wrote to Verizon IT, transferred to porting dept, wrote again thru their Facebook messenger (which I guess is an option with them? not much help, though) --- no definitive answer. The port itself was finished last night at 8:30 pm, and I was told by PACT (porting dept) that the cellular service should engage after that's finished. I've restarted the device several times. I've attempted activating the eSIM, but it gave me a message saying my prev sim is not supported. Now, it looks like it's activated (there's no option to "activate" anymore) but it's still not working.

My biggest issue is I cannot get in touch with anyone anymore. I can't call in because again, I do not have cell service anymore. I chat with the chat bot and it keeps circling me back to the track my order, and doesn't let me type anything other than that. It's unbelievably frustrating and I just want someone to activate my line. Please.

I've read on this forum it can take up to 72 hours, which I guess is fine, but I would like someone to definitively tell me what is going on with my account/phone number.

Accepted answers

courtwhee

Yeah, ended up being that since Straight Talk is a vendor of Verizon, the system had it flagged. Talked to ordering/switch department and they straightened it out - it required the switch dept to approve it manually. If anyone else goes through the same thing, call port dept (number on google) and they will forward you to switch dept, explaining on your behalf. But all of that has to be during business hours.

All comments

Verizon_Support

Hello courtwhee! I'm sending you a Private Message here so we can assist.

-Josh

courtwhee

Great, thank you. I've responded.

SynthpopAddict

If you are getting a message saying the Verizon eSIM is not supported, that means your phone is locked to Straight Talk since you used to use them. You'd have to contact Straight Talk and ask them to unlock your phone before it will work on Verizon.

courtwhee