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How do I copy photos from a Motorola G6 to a Windows 10 Computer

I have a new Motorola G6 phone and I want to copy several folders of photos from the Motorola Photo Gallery on the phone to my Windows 10 PC. When the phone and the PC are connected by a USB Cable the PC can see or recognize the photo files. When I try to copy photos from the DCIM/Camera to my PC, Windows says "Unknown File Type." On my old Droid Maxx there were no problems with copying photos or other media from the phone to the pc or vis versa.

Comments

tikibar1

Did you change the USB connection to file transfer?

moto g6 - Move Pictures / Videos from Device | Verizon Wireless

amberf_vzw

I am sorry to
hear that you are having trouble transferring your photos to your computer
Nauset. I know it is important to move your memories over to a PC for safe
keeping. I would love to help figure this out for you. Have you tried using a
different computer? Are you following these https://www.verizonwireless.com/support/knowledge-base-217741/
instructions? Are you able to transfer any other file type?

AmberF_VZW

If my response answered your
question please click the _Correct Answer_ button under my response. This
ensures others can benefit from our conversation. Thanks in advance for your
help with this!!

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