Unfortunately Mail Has Stopped

[Peterboy]

I have an HTC One M7 and when using my hotmail account and trying to respond to an email, I get Unfortunately Mail Has Stopped. How can I fix this problem?

[vzw_customer_support]

Peterboy, we're stepping in with our tool belt to help you fix this problem. When did this issue start? Are you connected to our network or Wi-Fi? Are you able to access that e-mail account from a PC or laptop?

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Peterboy]

Hello:

Problem started approx. 1 week ago.It doesn't matter whether I am connected to wifi, or your network, I can not answer any emails.I can receive email, I can read it, but can not answer it.I have no problem texting, answering texts etc.I can answer my emails on my Laptop with no problem.

Got the fix?

Thanks........Paul

[vzw_customer_support]

Hello Peterboy! Let's review this further for you and get those emails flowing in. Are you using the standard email application or a downloaded application from the Play Store? Have you changed your password recently at all? Thanks in advance.

KristieQ_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[leekgordon]

Changed to [removed]

Personal information removed as required by Verizon Wireless Terms of Service.

Thank you,

Verizon Moderator

[Peterboy]

Kristie:

I have been using the same email since I have been with Verizon. It is a Hotmail account, not from the play store.Because I have been having a problem not being able to respond to my email by phone, I did go in to the play storeand opened up another email with Outlook.com using the same email address and that has been working fine. I still preferthe other format so I'm hoping there is a fix.

Thanks in advance for your help...........Paul

[deloused]

It sounds like the outgoing server link in your settings from your htc email app is no longer working. The fix for this is to access your Accounts & Sync settings, remove the Hotmail account, and then select the Add Account function and re-add your hotmail account and this should fix any glitch or server changes causing the issue.

[Clathem]

I have the same problem. I am using the native email client. I can send, forward, receive, but not reply/reply all. I get "unfortunately mail has stopped.". I cleared the app cache and data and reentered the accounts. Doesn't matter if WiFi or data. Worked fine for almost two years, then crashes every time I hit reply. HTC one 8. Phone is updated.

[Jim_R1]

Also have the same problem. Have reinstalled my Verizon.net account and still fails (only when replying to an email).  Phone is HTC one m8.

[Clathem · Accepted solution]

I found solution a in another thread. Uninstall updates for Android System Webview.  This should fix the problem with the native email client.

I also disabled the app because it kept re-updating, taking me back to square one. I haven't missed it yet (a couple of weeks). I think it is only necessary for apps who haven't updated since before Android ran Kit-Kat.

It would be nice if Google/HTC/Verizon would make sure any bugs were fixed. But after some initial "we want to help you" posts, nothing from Verizon in three threads I was discussing this problem in.

Hope this helps.