2+ minutes to post a response is pretty sad!!
The strange part is, the delay so far has been seemingly isolated to Verizon DSL/FiOS connections. I can immediately switch to my company's VPN or to a mobile phone and get immediate response.
In the past two days I've noticed the problem tends to be worse around 8PM Eastern. Even though my DSL has been a bit messed up, it looks like I'm seeing page hangs from the domains vrzn.i.lithium.com (serves a lot of static content for the forums). Tonight it seems that I am hitting some issues with the actual forums.verizon.com domain. The problem seems to come and go, similar to the issues I have with Gawker sites and their own CDN loading content at 1KB/s (which on sites like Kotaku, turns into a disaster really fast with the animated GIFs jamming up the comments).
The next time it happens I'll try to get a few traces of the loading activity from the browser.
Had the same issue about a week back. One of the the CLs pushed it on some back door access to tech support they have and was fixed in about 10 minutes, maybe they could do it again??
@viafax999 wrote: Had the same issue about a week back. One of the the CLs pushed it on some back door access to tech support they have and was fixed in about 10 minutes, maybe they could do it again??
OK
So now it works again, but why do we have to put up with minute + response times?
I see no answer that I can say was a vaild response as a fix, so why is the question/comment moved to "suggestions for this community"?
I think more preferable would be to move to "fix whatever keeps causing thsi issue"
as apparently it is now resolved without anybody commenting on what was causing the issue.
Forum perfomance is awful--funny when you consider that Verizon positions itself as a top tier high speed internet service provider. I have 50Mbps FiOS service and it takes MINUTES for pages to load. Doesn't do much to reduce the frustration level when you're looking for answers to problems.
"Pathetic" is being kind.
Nothing shows up Vz's sheer incompetence than the design and performance of this Forum.
I CANNOT log in at all using Firefox. No matter how much I relax its security settings.
It has taken me four days FINALLY to be able to log in now on IE. I had to undo EVERY SINGLE SECURITY SETTING on my IE and DELETE EVERY SINGLE COOKIE AND REMEMBERED EVERYTHING on my IE in order to be able to log in.
It is NOT POSSIBLE to log in to this forum if one has already logged in to My Verizon or webmail.verizon.net.
Before i finally tried one last time, I had emailed lithium to beg them to help, but they refused. And I have noticed that ALL their forums absolutely stink.
Every move on this forum is incredibly slow. It is designed to run a million useless scripts before doing what you want.
Sheer total incompetence. Verizon runs this forum as if it were the Soviet Union.
Whatever "fix" was aplied to forum registration was incomplete. Do these people QA their work at all?
When I attempted to signin with my usual "myVerizon" user pass, I got user/pass error messages. When I made a new account, it told me that my preferred username "mrspabs" had not allowed characters.
The Forum itself is pathetic. I only wish I had access to the customer feedback prior to subscribing to this service. It is impossible to elicit support, obtain a paper bill, or speak to an unautomated agent. So far I've been given 3 different addresses to send my payment to, in 3 different states. Gotta love this.
I know this is an old thread, but apparently the issues are NOT solved.
I have had nothing but problems accessing this forum. I posted a problem, a reprentative replied and suggested I got to my forum home page and check out "my support cases." Well, I can't get there. Most of the time it refuses to log me in; when I get logged in, and get to my profile page, there is no such thing as "my support cases." After numerous attempts, I was able to FINALLY get into my support cases, but when I clicked on anything, I got a page full of XML...
Is there a particular browser we should use? Do we need to do something with cookies? HOW can we access these forums consistently?
The first thing to do is clear your cache and cookies. If you still have issues try a second browser.
Most of the access issues reported, have to do with choosing the correct sign in ID. For example, you are using your residential ID. You must be sure to select that option at the beginning of the sign in.
If you still have issues, feel free to private message me.
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
