Preordered my iphone 5 this morning, but i am not able to check the order status of it using the preorder confirmation number that i received, i keep getting an error on verizon's site..."Please check the information you have entered. Data may be missing or may have entered an invalid Pre-Order Number or Last Name."
My said that just after i ordered. But now it gives me info.
I cannot get mine either... I am now worried the order is not actually in their system. I also get a certificate warning on the confirmation email they sent.
My bank shows they made an authorization for $0, but not the sale amount. My account still shows that I have upgrades available...
Any thoughts on this?
No info - my order is a 5-digit number? Anyone with a similar order number?
I had to use the pre-order # and put my last name in all UPPER case...
whew...
As long as you received the confirmation you should be fine. Most instance when ordering online you are not able to pull order status until it fully processes and that may take 24 hours or so. They are so busy now it will be in there soon enough. No need to worry
Use your preorder confirmation number, not the order number....
preorder number works! Thanks
Apple sold out in 1 hour - now several weeks to ship.
Uppercase is what makes it or breaks it. Although, when I was ordering at 3:30 am this morning, it said it would be delivered by the 21st and on my order confirmation page it says the expected ship date is the 21st. Anyone else have this?
I'm in the same situation, confirmation email says delivered by 09/21, but order status page says ship by 09/21. I was done ordering by like 304am EST (the page went up a couple minutes before 3am), so I'm hoping I was one of the first to order and will actually get it on the 21st.
I have that same issue. I completed my order by 310 and my order form says delivered by the 21st but the confirmation screen shows shipped by 9/21. This is not good. I could have held on to my money and gone to the store. I really hope this is not true.
I had the same problem but I ended up using the Preorder confirmation order and typed my last name in all caps to see the confirmation.
ether813x wrote:
Preordered my iphone 5 this morning, but i am not able to check the order status of it using the preorder confirmation number that i received, i keep getting an error on verizon's site..."Please check the information you have entered. Data may be missing or may have entered an invalid Pre-Order Number or Last Name."
Hi, the same was happening to me. I saw another member here post this link earlier..Hope it helps!
https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do
I had the same problem with the error but Spoke to CS who assured me that my order 'looked Ok' so it could be that all of us who received a confirmation email are in the queue for shipping.
It took 3 hours before I was able to check the status. Prior to that, I got the same error you did.
It's been close to 48 hours since I ordered. I did however sign up as a new customer when I ordered. Still no email, bank charge and I still get an error checking my status.
When you go to the order status link in the confirmation email, you MUST enter your last name in ALL CAPS in order for it to work.
I hope that helps you...
Jamie
Finally got a hold of a good CS rep today. Said something went wrong with the credit check on their end, but if I resubmit my order I can get the delivery date reset to the 21st! Was beginning to think Verizon customer service was not worth the good coverage, if this rep does as he says he will I'll be impressed.
Nice!
I hope the rep comes through for you.
Thanks! I didn't know it was possible for them to force a ship date up?
Honestly, I don't believe that it is. Maybe the rep knows something I don't. I needed to change the shipping address for my order, and the reps I spoke with both told me that the process would change my ship date, and that they could not put it back to 09/21.
Maybe your rep knows something that mine didn't.
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