I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion Iphone!
@SuthernChk wrote:I agree... and not just once, multiple times in this thread the Community Manager’s response has been “deal with it, what are you going to do” essentially. As Verizon’s partner, doesn’t it make sense for Verizon to escalate the specific concerns to Asurion, if customer care is a priority? While AT&T probably uses Asurion as well, my best bet is going to AT&T or Sprint and getting AppleCare. Comfort and Complacency apparently have bred contempt for customer concerns. Not for any other reason than Verizon’s complacency & expectation that it’s okay to give a “get with it or get lost” response, multiple times, I’m out ASAP. Money talks, not posts, is what I’ve just figured out.
Asurion is not “Verizon’s partner”. Anymore than they are T-mobile, AT&T or Amazon’s partner. They offer insurance through Carriers and retailers as a convenient way to buy, pay and claim.
None of the mentioned retailers tells Asurion how to run their business. You were informed how insurance works, including the possibility of refurbished parts and phones. You did read, and now cry foul.
recycle from above:
Asurion is the insurance provider for almost every carrier that offers it. It’s not mandatory. If your not happy, don’t use it. Verizon doesn’t control Asurion, and you agreed to non original parts. read section 4 and 5
https://www.verizonwireless.com/support/file-a-claim-faqs/
Verizon didn’t break your phone. They are not responsible for it, that’s why insurance exists. The response would be the same from any carrier.
We're here to assist you in anyway that we can. Please provide us with additional details as it relates to your specific issue. JoelD_VZW
Do you just go around defending asurion all day
I had this same issue. I went to trade in my iPhone to Apple and instead of the $200 I would've gotten for the same phone without the "Refurbished by Asurion" label, I was only offered $70.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Start a new topic or ask questions in the open forum.
