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Backordered iPhone 12 Pro

Hello. I ordered two phones November 27th as Christmas gifts. Unfortunately the order still says they are on backorder and the expected ship date has passed. Would anyone have any clue as to what is going on with the iPhone 12 Pro phones? Are they really this far behind?

Comments

vzw_customer_support

I would also share your concern if I had pre-ordered phones and the expected shipping date had passed, sweetsue21. Let's take a look at this. Please reply to the private note I have sent you.

DRnapsAlot

Did you figure anything out?

vzw_customer_support

Hello, being on top of your Apple iPhone 12 Pro is vital, especially if you have not received the device after it was intended to be shipped on 11/30/2020. We do have multiple alerts indicating delayed shipment on several devices. What specific Apple iPhone 12 Pro configuration did you get (color/memory)? Have you received any alerts on the order/shipment via email?

sweetsue21

Hello. I ordered 128/silver and 128/blue. Any chance you know when Apple will be releasing to Verizon? They are still listed as backordered.

vzw_customer_support

Thank you for your patience. We show the iPhone 12 Pro 128 GB in blue and silver will be ship as of 01-13-2021.

shampton2929

Yep. At least your order survived. Mine was cancelled and I had to redo it. Now won’t get phone until 2/17.

sweetsue21

Mine was also cancelled and I was never informed. I in the process of doing a new order now. I'll probably be waiting for this order as well and it'll be Christmas before I get it. Verizon, DO BETTER!

Predator7

Verizon is notorious to cancel your order and not to inform their Customers!!! Even you cancel the order Verizonwireless.Com will show order is progress for months or new order will not show up at all. Verizon Websites are terrible and not syncing well with order update!!! And pls don't even bother to call Customer Services because they have no idea????????????

vzw_customer_support

Hello, Predator7.

We'd be glad to provide more details if possible on the order. Sometimes orders are cancelled if they're not picked up in time -- Was this phone ordered for instore pickup? Is this something that we can still check on for you?

CelesteR_VZW

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