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Business Phone Pre-Orders

Has anyone who is a business customer and pre ordered over the phone prior to 11 AM, received their shipment email or tracking number? I get a new story every time I call a business center rep (one told me mine wasnt shipping until 10/5 and after I started screaming realized his mistake and said that he didnt actually have the information up, dumb ***!) I know that we had to wait to pre order until 7 AM but I was told we have a seperate inventory, can anyone confirm that?

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theroamingjoe2012

Still waiting on all nine of mine.

pewaukee_ironman

I ordered via our business specific site on the 14th. The email I received from Verizon says my phone will arrive on 9/21 via Fedex Overnight delivery. That means they have to ship it by tomorrow. My order was placed with them at 9:26 am on 9/14. I've checked for the last two days using the Order Status link on the Verizon website. It continues to say "This order is for a product not currently available in our warehouses. When we receive the inventory, we will process payment and ship it immediately. You will receive notification when this occurs."

I've not gotten any email update saying that I will not receive this as promised on Friday and since the shipment method is FedEx overnight I guess it's still possible for them to deliver it on time. I'll know tomorrow if the website doesn't update to show a shipment has occurred.

jojo122488

You might also want to try this link:

https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

This is specifically for preorders, you put in the preorder number and the business name (in all CAPS). This is what worked me to and it says ship by 9/21, but my emal confirmation states delier by 9/12

I also heard from business reps that business phones are being shipped overnight (not sure how true that is). The rep yesterday told me that if I didnt have a tracking/shipping email by tomorrow to call back. Every time I call they say that my order is fine and on schedule it just wasnt processed yet. Hope they dont scew over thier business customers!

theroamingjoe2012

That's more information than I get. I go to check order status on our enterprise business page and all I get for status is "PRE". WTF is "PRE"? "PRE" doesn't tell me whether my order is being processed. "PRE" doesn't tell me if they are backordered or not. "PRE" doesn't provide tracking information. "PRE" must stand for PREtty useless.

theroamingjoe2012

I've tried using that site for a few of my orders with no luck. Let's hope they do manage to get them out tomorrow, otherwise I'm going to have an angry horde at my office door on Friday! :-) Not that I blame them as I'm one of the nine!

jojo122488

Agreed! I have spoken to about 20 verizon reps since pre ordering the phone and each time I get a new story. The only person who was every the slightest bit helpful was on the Twitter account @VZWSupport. Sometimes if you send them a tweet they message you directly and then they can check your info. I havent heard of any business people getting shipping emails which leads me to believe that our phones are indeed being overnighted and we should have tracking info tomorrow. If not, when I angrily call verizon yet again and speak to a live chat person and tweet them, I will include everyone's frustration with theri business support center!

theroamingjoe2012

Good idea. I tweeted to @verizonbusiness and got nothing from them. I'll try @VZWSupport.

alexandraeleni

I ordered my Iphone on a business account at 5am MST so like 7am EST. And I also haven't received a shipping confirmation. The only way I can seem to check the order status is by signing in to the business account, but the status just says Awaiting Inventory. I called last night and they said that the 9/21 is still the date (as it also states online) but whether that is delivered by or shipped by I don't know. I wish there was more information. Do people have different order statuses??

jojo122488

I just went online to check my preorder status with the link I originally posted and it showed that hte phone would ship 9.28 (unacceptable since i ordered within the first hour business customers were allowed) so i called verizon, they told me to check my credit card statement which showed a verizon wireless charge, they stated that was the best confirmation because they only charge the card when the phone is shippnig. They did not have a tracking number nor do I have an email yet so I'm assuming this just happened, but they said I should have tracking info tomorrow now that my credit has been charged. My suggestion is to keep checking your credit card statement since the verizon system is not reliable. Here's to hoping my phone actually comes Friday! Just got my case in the mail so at least we know Verizon knows how to ship something!

alexandraeleni

My order status just changed from awaiting inventory to complete, so I'm guessing that the charge went through and it will be on its way tomorrow! Unfortunately I don't have access to the credit card regarding checking recent transactions because it's not my card. However, online when I click on the order id, it says

"Your order has been processed and will be shipped based on inventory availability and shipping method. You will receive shipment notification and tracking details via email."

And it still has a delivered by date of 9/21, so I am hopeful!!

theroamingjoe2012

All nine of my orders went to complete status overnight. Don't have tracking numbers yet though but my assumption is that if they had phones to complete the orders then there's no reason they shouldn't go out today.

jojo122488

Greetings business customers! Just spoke with the business support center since I have not received any shipping info or a tracking number and they said that business orders might not ship out until 5-6 PM tonight since they have overnight delivery, but he still had in there delivery by 9/21 so hopefully the email comes soon, but they might not ship out until tonight since that is how their business orders work. Anyone receive a confirmatino email or tracking number?

theroamingjoe2012

So far I have tracking numbers for two of my nine Verizon orders. And they aren't in any particular order either. One was for an order placed around 7:30 AM EDT and another was for an order placed at 10:45 AM EDT.

All of my orders are in a completed status though. So it would appear once they clear the inventory hurdle then it's probably just a matter of grabbing a phone from the pile and processing it for shipping.

jhelms89

Where do you check your order. All I can see to check is my transaction history and that doesn't show me anything useful.

jojo122488

I've checked my order status in multiple places! Here are some that I've tried and unfortunately have gotten some conflicting answers from:

1) Pre-Order Status page: https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

2) Order Status page: http://www.verizonwireless.com/b2c/orderstatus/OrderStatusForm

3) Tweeting to Verizon @VZWSupport

4) Calling Verizon Customer Service

5) Checking my credit card transactions

When I pre-ordered my phone I did not go through the business website, I went through the customer service center and since my dad is the primary account holder he received an email with an Order #, Pre Order # and Location #. These have all been helpful in checking the status of the order.

pewaukee_ironman

I replied via email to my original order confirmation yesterday checking on the status of my order. The email was answered by a Verizon employee in their "Enterprise Solutions" group.

He said that any orders placed by 9am on 9/14 would ship by 9/21. Orders placed by 1pm would ship by 9/26. Orders placed after 1 pm would ship by 9/28. Orders placed after 9/14 would ship by 10/5.

Guess what time my order was placed? 9:24am. If he's right my phone may not ship until 9.26. We'll see.

My order status on the Verizon website still says that I have "ordered a phone that is not in stock in their warehouse".

theroamingjoe2012

I now have tracking numbers on all my orders for delivery tomorrow.

alexandraeleni

So here I was freaking out because it is 9pm MST and I still didn't have an email in my inbox with the tracking number, and low and behold when I log into the account and check the order status there it is with estimated delivery by 3pm tomorrow. I have never preordered a phone before and boy was this a process filled with lots of anxiety. If only I just was patient instead of stressing out so much haha.

jojo122488

i finally received my tracking number at 2 AM This morning and it shows i wont get my phone until MONDAY! verizon;s customer service team better be ready for my angry early morning phone call! this is unacceptable. i orrdered at 8:30 AM the day of the release. Anyone else order after that and have delivery for today?

pewaukee_ironman

I ordered at 9:26am on Friday and my order doesn't even show a delivery date yet. You can see my post above were our Verizon Enterprise rep advised that all orders received after 9:00 am would ship by 9/26 so I might have to wait 5 more days. My order notification of course says it will deliver by 9/21 and I've received nothing since to change that promise.

Updated: my order status has just changed to "in process". It looks like mine might ship today for delivery on Monday.

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