I have two phone numbers which, when calling me, get directed straight to voicemail, WITHOUT any notification or message being recorded in voicemail. While I have a blocked call list, neither of these numbers is on the list. Nor do I have do not disturb enabled. My phone is an Iphone 6 running IOS 10.1.1.
Suggestions?
Keeping you connected is always our goal BRICAR5, and voicemail that works properly is a key part of that. Don't worry, we will make sure that you don't miss any calls. I have sent you a Private Message to continue.
Rosanne_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you
have you previously blocked these numbers?
Never
were you available at the logged time of the call.
you're told the time/date of the call when you listen to vm's.
Yes, I have been sitting next to phone when people tried to call me multiple times from these numbers and the calls went directly to VM and the phone did not ring or vibrate.
ringer off?
No. Please stop asking obvious questions.
This is an Iphone 6 running IOS 10.1.1 which is the latest update for this phone.
I have tried rebooting the phone and resetting the networks. This does not fix the problem.
After looking into the two phone numbers which are having problems, it appears they both use an internet dialing service.
The mobile phone, number [removed] is an LG G7 running Android. The owner is using the Google Fi service.
The landline [removed] is in Southern CA and is using the Frontier FIOS service (orginally Verizon, sold to Frontier).
There may be some network issue here receiving calls from these internet connections.
Brian [removed]
Personal information removed as required by Verizon Wireless Terms of Service
I appreciate you taking the time to troubleshoot with us, BRICAR5. I have sent you a Private Message and I will look forward to investigating the network records further to determine what is happening with these calls.
YaleK_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Having FiOS service doesn't necessarily indicate Internet-based calling. I have Verizon FiOS here at home. My telephone calls are processed by Verizon (Ma Bell)'s Lucent 5ESS switch in my town.
How is the signal strength at the time this happens? If the system thinks that the subscriber offline, calls will get dumped into voicemail.
i don't assume anything & why i ask.
ios 10.1.1
.....excuse me but i've got 12 on a 5s.
Please do not post any personal information on this public forum!
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
