I decided to switch to Verizon in May of 2012. I purchased the iPhone 4s at the local store and as soon as I got home I tried to make a call and could not hear the person, nor could that person hear me. I continued to have dropped calls and poor service for the rest of that day. I had a regular phone call coming in from my girlfriend in Afghanistan and it dropped the call. I had spoken with her everyday on the phone when I had U.S. Cellular and NEVER had a single dropped call. So I went back to the store and they told me that it was probably the phone, so I agreed to swap out the phone. That didn't not help at all. I continued to drop calls at work and at home. Finally they stated they would send out a tech and see if there was 'marginal coverage' where I lived. This never happened and I just got worn out from trying to prove that Madison, WI has horrible service for Verizon Wireless. I would go as far as calling customer service and having them call me back if there was a dropped call ( to try to prove my point I would just walk inside and sure enough the call would drop, then I would walk back outside and they would call back.) They never sent a technician or called me back, that was nearly 4.5 months ago. I started doing phone interviews a couple weeks ago and these are usually 1-2 hours long. My call would get dropped 4-5 times each call. EMBARRASSING. So I went to the Verizon store where they advised me that I need to by a booster which is another $300 so I could use my service that I pay 100+ dollars a month for. I went straight to U.S. Cellular and transferred my service back.
Verizon is refusing to waive the cancellation fee of $300.00 because they don't have proof of 'marginal service'. How is this company still in business?
(I should have just done a Google search for Verizon Wireless coverage in Madison, WI before switching. There are about 50 negative reviews to every one positive review.)
