Having not found a great way to provide feedback to Verizon, I am going to use the community. I just wanted to voice my frustration with a recent interaction. I recently switched from AT&T to Verizon. In that process, I purchased 4 new IPhone 12 Pros, a Gizmo watch and have now added 2 new Apple Watches. At each moment, I preferred to just pay for the devices and not have them with the monthly fee. However, Verizon doesn’t let you do this. No big deal, so I proceeded. When I went to buy the Apple Watches, there was a discount for buying them and putting them into the monthly fee. While that wasn’t exactly what I wanted, it was $250 so I was happy to do it. Then I was told I couldn’t use that option because I had too much credit from the 4 phones (by the way, they were BOGO so the dollars couldn’t have been that high). So, I am forced to use monthly payment options but then can’t when there is a discount because you claim I have too much money on the account. Seems like someone should think about how to better handle a customer that just wants to pay you for it and by the way is ok with monthly so long as I can take advantage of the offers.
From a new customer that is feeling like Verizon isn’t very focused on making it easy on people that are trying to spend money with you. I have another line I want to add (the iPad I am typing on right now) but not sure it is worth it given the challenges with the watches.
