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HELP

I am SO confused. I bought an iPad from Verizon and I’ve entered a PAYMENT AGREEMENT with VERIZON, okay. In order for that payment agreement to be valid. I need to activate my iPad. Okay. Sounds easy enough. I activate my iPad using the ESIM. Verizon is sending me a physical SIM, but I couldn’t wait because it would go past the date I needed to activate the iPad by. So. iPad is activated. EXCEPT. its under a bring your own device activation promotion???? That’s offering $350 rebate??? It’s not my own device yet. There’s still payments left. I am so ticked off. This is unbelievably complicated and confusing. My iPad isn’t on my Verizon dash as a Verizon device. It’s as if I bought it from somewhere else. My account says that I have a pending device activation BUT MY IPAD IS ALREADY ACTIVATED WITH VERIZON. AND THERE IS NO ORDER THAT GOES WITH THE ACTIVATION thats shown as pending on my account!!

Comments

Maple02

like?? There are 3 active plans on this iPad!! What and how??

Maple02

I can see that, it’s set up on, seemingly, 3 networks. I will call customer care in the morning. SIM card hasn’t arrived yet. So I tried to activate it with the “eSIM” but nope. I would get charged $1000 if I didn’t activate it before a certain date, and it’s nearing that date and the physical SIM still isn’t here. This is so unbelievably stressful.

Verizon_Support

I know the importance of making sure everything is set up correctly with your iPad, and we can certainly look into what is going on. Please send us a Private note, so we may be able to assist.

*Gert

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