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Has anyone with the ECPD Profile error been able to order successfully yet?
fennguy86
Newbie
‎09-12-2014 01:14 AM

Has anyone with the ECPD Profile error been able to order successfully yet?

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nml624
Enthusiast - Level 2
‎09-12-2014 01:26 AM

ive been trying for almost 90 minutes now...same error message

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fennguy86
Newbie
In response to nml624
‎09-12-2014 01:32 AM

Im all set. You need to call in. Thats the only way. They were just able to place my order. Only the 6 is available for preorder. The rest is already moved into October

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king111111
Newbie
In response to fennguy86
‎09-12-2014 01:34 AM

What number are you calling? The number I had said 6 am.

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vzw_customer_support
Customer Service Rep
In response to nml624
‎09-14-2014 05:35 AM

nml624,

I am very sorry to hear of the issues you were having while trying to place the order. The site is up and processing normally now. Were you able to place your pre-order?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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king111111
Newbie
‎09-12-2014 01:34 AM

Clear your cookies and history, close your browser, go back in and you will be golden.  Just did it.

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verizon555
Enthusiast - Level 2
‎09-12-2014 01:36 AM

yes, please provide a number?? I've been trying all night

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gti5notrkt
Enthusiast - Level 1
‎09-12-2014 01:37 AM

Tip USE SAFARI!!

I struggled for over an hour with firefox and got nowhere (was super slow too). Constant ECPD errors. Just used safari and it was really fast and responsive zipped through no errors. Only downside is I'm at the back of the queue so my space gray 64gb has a delivery date of 10/7 argggggggg

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verizon555
Enthusiast - Level 2
In response to gti5notrkt
‎09-12-2014 01:40 AM

i've been trying with safari for almost 2 hours Smiley Sad not working for me

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ckc34k
Newbie
In response to gti5notrkt
‎09-12-2014 01:47 AM

If the error is in fact due to the employee discount Verizon dropped the ball here big time. I never was able to get past the ECPD error when upgrading my device tried for90minutes. I did the new customer and it went through without a hitch but i would have to change my phone number....not good!! Decided to give it one last shot on Apple Store App and was able to have the iPhone 6 Plus silver 16GB reserved...got a reservation number since they were having issues connecting to verizon. So happy!! Been month to month over 2 years waiting on the 6!!! If you don't care to change your number go as a new customer or use apple store app. Good luck and good night!

Verizon this is no way to treat your existing customers!!

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verizon555
Enthusiast - Level 2
In response to ckc34k
‎09-12-2014 02:47 AM

try safari!!!

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