How do I unlock my phone if I forgot the password?
JEFROG77
Enthusiast - Level 1

I forgot my passcode and can't unlock my phone

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1 Solution
vzw_customer_support
Customer Service Rep

JEFROG77,

Oh no! Sorry to hear that happened. Unfortunately the only option would be to reset the device. See how to place the device into Recovery Mode to reset by visiting https://support.apple.com/en-us/HT201263

AdamG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

JEFROG77,

Oh no! Sorry to hear that happened. Unfortunately the only option would be to reset the device. See how to place the device into Recovery Mode to reset by visiting https://support.apple.com/en-us/HT201263

AdamG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tonto90
Newbie

I have a pixel phone not an apple, Hope do I do it?

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vzw_customer_support
Customer Service Rep

Hello tonto90, being on top of your phone lock status is crucial, especially so you can keep enjoying it. Please tell us more, which passcode are you making reference to (screen lock, email, app, carrier lock, etc)? How have you attempted to unlock it?

 

GilbertoL_VZW

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