This has been a problem with multiple phones over the years, most recently my X, and before that my 6. If I try and text a picture, it will fail to deliver. And if there is a group text that includes a single non-iMessage phone, I will not get any of the messages sent to the group. Group texts with only iMessage phones work, however.
I have SMS and MMS turned on, and have group messaging enabled. Cellular data is on as well.
Good morning, charris83. Our goal is to make sure all of your services work as they're supposed to. Let's figure out what's going on with your iPhone. Please tell me, if the Roaming on for both Voice and Data? Is your Wi-Fi toggled on? What messaging application is being used?
VanetrisC_VZW
Hi,
Voice and data roaming is turned on. The WiFi is on, and I am usually, but not always, on a network. I’m using the Apple Message app.
Thank you for the information, charris. Have there been any changes to the device before this issue started? Does this happen everytime you try to send a picture message?
PedroM_VZW
This has been an issue for quite a while, across multiple devices. The most recent are my X and before that my iPhone 6. I can send pictures to other iPhones using iMessage, but I cannot send to phones that are not using iMessage (I can tell because blue message bubble phones can receive pictures, but green message bubble phones cannot.)
charris83 It's important to have the ability to send messages to any Operating System. Let's make sure the right settings are on. Please go to settings > messages > make sure send as SMS is on. DoloresK_VZW
Yes, send as SMS is on. The only Messages settings that are turned off are:
Read Receipts
Show Subject Field
Character Counts
Filter Unknown Senders
Everything else is turned on.
Thanks for getting back to us, charris83. Do you have Wi-Fi on when this occurs? If so we'll like for you to turn it off as well as iMessage and retest your messages and advise us of the results?
TrinetteW_VZW
Hi,
With iMessage turned off, I can't send images to either an iphone or an android phone. And group texts to a mixed group fail to send as well.
Thank you for those details, we want to get this rectified immediately. iMessage is an Apple feature, and can only happen when there is internet or mobile data connection. Without this, you are sending regular text messages. Please try this step: Settings > General > Reset > Reset Network Settings. Let us know how everything goes, we're eager to hear back from you. MichelleH_VZW
Hi,
I just did a Network Settings reset, and I still cannot send images via text, or group text with iPhones and Androids.
I had the same problem after an update, mostly to Android phone but also some iPhones but not all.
I read to try with WiFi turned off and that fixed it!
I have this same issue on a new iphone 11. I changed from Consumer Cellular back to Verizon with no improvement. Spoke with Apple numeeous times, they sent me a new iphone 11 and I still cant send MMS messages or photos to android users. I’ve done everything everyone has suggested except the APN. I can also only call using wifi at home. Is there anything else I can do?
We've sent you a Private note to look into this, Bogartsmom. Please check that. EricW_VZW
Hello! How can we help you today?DavidR_VZW
It happens to my iphone as well
Jvu1027, we certainly want to get this issue resolved for you. Have you tried disabling iMessage temporarily to see if these messages send successfully?
I have had the exact same issue over multiple phones including a 4 and 6S. I also have tried all of these fixes in the past to no avail. I couldn’t get group texts from iPhone or Samsung users with the 6s or 4 but with my XR, I now get some of them. It’s super frustrating. I took my phones to the apple store more than once and was told they couldn’t figure it out (except a possible original iPhone set up issue that transferred from phone to phone) and the only fix was to completely wipe the phone and start manually from scratch. I couldn’t lose all of my thousands of texts and contacts, so that wasn’t a realistic option. I would love to figure this out for good!
I have the same issue. Can receive one-on-one texts with non-iphone but can neither do group text (that includes non-iphone) nor send images to single non-iphone.
I'm sorry you are having problems with messages russelcarlson. Let's look further into this. Can you use Data with Wi-Fi off? When did this start? Can you place and receive calls?
JoeL_VZW
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