nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I have poor cell reception at my house but coverage map shows I should have a strong signal.

haymonster2008

Iphone 5s has worse reception that my wife's iphone 6 but neither are very good. What options are available to improve the reception? We already have a Wilson booster set up in our office.

Accepted answers

Verizon_Support

haymonster2008, thanks for those important clues. Service can be challenging indoors due to restrictions caused by the materials that your home was built with. As a result, no wireless provider can guarantee services inside buildings. For this issue, we recommend the network extender which boosts signal into your home http://vz.to/1i37AzC Have you ever had decent service in your residence? How's service when you leave your home?

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

spradlen

I've had this same problem. They will tell you it could be other electronics in your house interfering with your signal. Does your signal improve when you step outside of your house? One thing you could do is call customer service or go to your local store and see if you can get a signal booster to plug into your house.

haymonster2008

Signal does get some better but still is not as good as I feel it should be. I've had signal issues ever since I upgraded to the 5s. I have spoken with customer service briefly about the booster but I'm not interested in paying that price for a service I feel I already pay for.

Verizon_Support

haymonster2008, I want to make sure you're getting stellar service in your area. I would love to look into your area for you. Can you please provide me with the zip code that you are located in that is having issues? Have you been able to reset the network setting in the device? (Settings, General, Reset, Reset Network Settings). This will keep all of your contracts, pictures, and apps on the phone. But, you will need to re-enter your wi-fi passwords after the network settings has been completed. Please keep us posted. KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

haymonster2008

The zip code is 76087. Resetting the network settings does not make a difference when at my house. I have tried that multiple times. In fact, I had to call you guys right after I upgraded to the iPhone 5 because of the poor reception everywhere and was walked through how to do the reset.

justagirlthing

I am having the same issue with reception. I live in zip 76017, and the coverage map shows that I am in a good area. I have tried being outside, inside, and down the street. I still have times when 1x shows on my phone. Pretty sad when I live in a major metropolitan area. It is not just in my house either, as I have tried being outside far away from my house. Not good Verizon!

Verizon_Support

justagirlthing,

We want all of our customers to have the best service possible. Does the service improve when you leave this area completely? Besides the 1x, do you have any issues with making or receiving calls?

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

justagirlthing

Hello! At times I drop calls all around my house. I also have difficulty

making and receiving calls. I have others who have Verizon visit and they

too have issues. Service improves driving out of the neighborhood.

Thanks for any help.

On Jun 4, 2015 9:38 PM, "Verizon Wireless Customer Support" <

gingerninja94

you should call in to tech support, and go through troubleshooting. If the problem appears to be network related have the rep issue a network ticket to get your area surveyed and get things checked. number for tech is 8668927957

Child Item