Hi, I'm in Puerto Rico and can text, but can't call out; I can receive calls, though. I come here a lot, and have not had this problem before. What's up?
Ben
I am having the same problem! I am in San Juan. I can get calls but cannot make them. I can text out and receive texts.
Behique,Oh no! We want your services to be the last thing on your mind while you are travelling! Let's be sure your phone is set up correctly. Please follow these steps http://vz.to/1w8CFsu. Test and keep us in the loop with your progress. SandyS_VZWFollow us on Twitter @VZWSupport
Txs, Sandy, roaming was already active--- when I dial I get a message that says "Please enter the 10 digit phone number you are trying to reach"; my OS is 8.1.2.
What else can I try?
Txs,
That did not help. My cellular talk and data roaming are both on. I am still unable to dial out.
Kathi
Kathi131,That is so odd! Let's get this working for you. What model phone do you use? How long has this been going on? SandyS_VZWFollow us on Twitter @VZWSupport
iPhone6. I just arrived in PR yesterday and I have been unable to call out since arrival.
Behique,Thanks for double checking that! When you dial, are you dialling with this pattern 1 (area code)-(7 digit number) ex. 1-123-456-7890?SandyS_VZWFollow us on Twitter @VZWSupport
Yes
Kathi131,We hope you are enjoying your time in Puerto Rico. Please check your settings. Settings/Cellular/Roaming. Please make sure that Voice is on as well. RobinD_VZWFollow us on twitter @VZWSupport
Yep, and still I get the same message.
I phone 5; got into PR yesterday---that's when it started happening.
I have a related question -- when you turn on roaming for voice and data, does it charge you extra?
We want you to be able to stay connected while so far from home, yk2621! If the line is provisioned for international services, coverage is available and roaming settings are changed on device there will be a charge for voice and data if used. Voice will not charge unless you place the call or answer an incoming call. Smartphones are considered always on devices so email and apps may sync in background without phyical use depending on device and app settings when you turn data on.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am also having issues. I am in St. Barths and signed up for a global plan so my phone would work here. I cannot make calls. As soon as I dial the ten digit number it says "call ended". I can receive calls with no problems. Please help. So far the answers here solve nothing.
Hello JayBea. I regret the problems you've had dialing from St. Barthelemy. I see that you've been dialing the 10 digit number, and that you can receive calls. That's good news. What I also recommend for your outbound calls is to dial 1 before dialing the 10 digit number for calls back to the U.S., and that you dial the plus sign then the country code for St. Bartheley (590) and then the local number for local numbers.
DionM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
