Hi, I'm in Puerto Rico and can text, but can't call out; I can receive calls, though. I come here a lot, and have not had this problem before. What's up?
Ben
I am having the same problem! I am in San Juan. I can get calls but cannot make them. I can text out and receive texts.
Kathi131,
That is so odd! Let's get this working for you. What model phone do you use? How long has this been going on?
SandyS_VZW
Follow us on Twitter @VZWSupport
iPhone6. I just arrived in PR yesterday and I have been unable to call out since arrival.
Kathi
Kathi131,
We hope you are enjoying your time in Puerto Rico. Please check your settings. Settings/Cellular/Roaming. Please make sure that Voice is on as well.
RobinD_VZW
Follow us on twitter @VZWSupport
Voice and data roaming are on.
Kathi
Kathi131,
We want you to make those phone calls. What type of error message are you getting while making phone calls? Are you trying to call someone back in the US? Or someone in Puerto Rico?
RobinD_VZW
Follow us on twitter @VZWSupport
I have called both, people here with me and people at home in Maryland. I get a rapid busy signal. My friend with ATT is able to use her phone.
Kathi
Kathi131,
Let's get you in touch with everyone. Please make sure that you are dialing 1 then Area Code then the 7-digit U.S. number. If you continue to have issues you would need to reach out to our Global Support team free of charge here http://vz.to/17KseUf.
RobinD_VZW
Follow us on twitter @VZWSupport
Kathi, I finally got this fixed; I disabled "family plan" and that did it.
It says "Please enter the 10 digit phone number you are trying to reach; don't use *69, etc."
I'm trying to call back home; problem is I've got business calls to make.
Txs for helping,
Ben
I have a related question -- when you turn on roaming for voice and data, does it charge you extra?
We want you to be able to stay connected while so far from home, yk2621! If the line is provisioned for international services, coverage is available and roaming settings are changed on device there will be a charge for voice and data if used. Voice will not charge unless you place the call or answer an incoming call. Smartphones are considered always on devices so email and apps may sync in background without phyical use depending on device and app settings when you turn data on.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am also having issues. I am in St. Barths and signed up for a global plan so my phone would work here. I cannot make calls. As soon as I dial the ten digit number it says "call ended". I can receive calls with no problems. Please help. So far the answers here solve nothing.
Hello JayBea. I regret the problems you've had dialing from St. Barthelemy. I see that you've been dialing the 10 digit number, and that you can receive calls. That's good news. What I also recommend for your outbound calls is to dial 1 before dialing the 10 digit number for calls back to the U.S., and that you dial the plus sign then the country code for St. Bartheley (590) and then the local number for local numbers.
DionM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I phone 5; got into PR yesterday---that's when it started happening.
Behique,
Oh no! We want your services to be the last thing on your mind while you are travelling! Let's be sure your phone is set up correctly. Please follow these steps http://vz.to/1w8CFsu. Test and keep us in the loop with your progress.
SandyS_VZW
Follow us on Twitter @VZWSupport
Txs, Sandy, roaming was already active--- when I dial I get a message that says "Please enter the 10 digit phone number you are trying to reach"; my OS is 8.1.2.
What else can I try?
Txs,
Ben
Behique,
Thanks for double checking that! When you dial, are you dialling with this pattern 1 (area code)-(7 digit number) ex. 1-123-456-7890?
SandyS_VZW
Follow us on Twitter @VZWSupport
Yes
Kathi
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