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IPhone5 will send but not receive Text messages

IPhone5 will send but not receive Text messages. Specifically, I can send my grown son text messages, but he can not reply to them, nor can he send me new texts. He and I are both on Verizon, and he has a Droid phone. His texts can be recieved by his mother, who can forward them successfully to me. When I initally received the phone (Dec 2012) I could receive and send texts with my son with no difficulty. The trouble began (as near as I can tell) when my phone was upgraded to 6.1.1. This is a significant problem and I would like it resolved as soon as possible.

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Verizon_Support

Scouter, let's get you reconnected with your son, via text message. Make sure that your text messaging feature is enabled in Settings>Messaging:

enable iMessage ON

enable "Send as SMS" to ON

MMS Messaging ON

You will also need to reset the network connections in:

Settings>General>Reset>Reset Network

Finally, power cycle your phone off/on and try to send your son a text message. Keep us posted. We're here to help you.

LasinaH_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

Bbiwbkacq

I just got this iphone 5 yesterday and I'm having the same problems. My texts are received but I am not receiving the replies. I did what VZW Support suggested above but am still not receiving texts. Please provide assistance.

motleyg

I'm having the same trouble. Bought the iPhone5 last night. Im brand new to Verizon too. I followed the above reset advice and it still wont receive text messages. Please help!!

Thanks.

eagreen1

I am having the same issue and the above solution is not helping. Please provide a solution. Thank you.

Verizon_Support

Hi eagreen1!

I'm sorry for any trouble with your iPhone 5. Let's try some more troubleshooting. Please complete a restore of the iPhone 5 and try again. Keep me posted on the results!

http://vz.to/11X7WiR

Thank you,

Christina B

VZW Support

Follow us on Twitter @VZWSupport

Valgar

I am having the same problem that others in this community are having their phones. I just upgrated to an iphone 5 and began having the problem soon after purchase. I can send text messages, but am not receiving replies, or initiated text messages. Not only didI reset my network, but I reset the phone to factory specifications. However, that hasn't resolved the problem. I continue to not receive text messages.

Has anyone been able to resolve the problem?

TimmyNYC

Hanover the same problem. Not receiving SMS msgs. Done all the settings and network reset steps. Thinking this is an issue with the way verizon is processing the txts sent to my number.

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