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Iphone 13 pro max backorder

I ordered a iPhone 13 pro max 256 gig in silver on October 13th. Last day of the promotion. Ordered in store. Site is telling me that the shipping date is November 5th. Has anyone gotten their phone earlier when ordered in the store? I figured maybe because I ordered a less popular color it would come sooner?

Comments

Jamesterry

Same question for me

ThatGirlMakayla

I ordered two phones on 9/27 and only got one so far. I’m still waiting on the silver one… So if you get any updates on yours let me know Everybody keeps telling me that color is on back order until late November. The phone I did get is the light blue color. Had that within 2.5 weeks.

sam812345

ordered my silver one on the same day as you and still have no gotten it.

Kyle35

Any one got the 13 pro max ?

I ordered 13 pro max/256gb/blue on 9/19. Until now, I still have nothing. Customer service useless, they are unable to help me. Just told me it is back order. Excuse me? I preorder on 9/19, my several friends have already got the cell phone. They keep told me back order. At least, I should be on the queue for the phone. Why other people order after me can get the phone earilier. None of customer tell me the truth.

Whiterose2582

Same here, only my ipone 13 Pro Max was ordered on 10-2-21. I think I'm lost in the system. The only thing I know is it is in 'holding', which is the last step to shipping. No tracking at all. I ordered the 128 G, in gold. At this moment, I would take any color, just to get the phone...

JaredMM

I Ordered mine Oct 12th in the store and I’m still waiting for it to be shipped

Almost 60 days later still no shipping date

Whiterose2582

It seems like Apple goes through this every time a new model is launched. I have even read where pre-orders placed have not even been shipped yet. My rep checked and checked in the system; it was still in 'holding'...no tracking info at all. That was finally canceled, and lucky for me, a 13 Pro Max came in store, and was not picked up by the customer...this is my first Pro Max, and I love it! Just keep on checking, or have your rep check...good luck!

waellerbe

@Kyle35
I order the iPhone 13 Pro Max on 11/30/21. A few days later the system says that the phone was "Shipped on Dec 05." When I went to review the UPS tracking number, the system tells me that a "Label (was) Created," then "Damage (was) Reported," and it goes on to say the my phone is On the Way. With my understanding of English as my first and only language, if the phone is on "Back Order," it is misleading when I am told that the phone is ON the way.

I am concerned that I order the exact same phone for my Wife, and the phone arrived with no issue. When I order the "same phone" for myself, Damage is reported during the delivery process, and I don't have any update since 12/06/21. After several chat sessions with Customer Service, I informed one Agent that I can not afford to keep sitting around waiting for the phone to arrive with "Signature Requested." I want the phone, yet I have other responsibilities to tend to.

waellerbe

@Whiterose2582
I had several Customer Service agents "check" for me, and I would receive the same "delivery date will be provided as soon as possible" message. I even share the option of picking up the iPhone 13 Pro Max at our local Best Buy. I was told to try to be patient to prevent receipt of duplicate devices. Since 12/06/21 I am still waiting for the delivery.

Whiterose2582

Hi @waellerbe
, I totally understand your frustration! When you order something, it should be available in a reasonable amount of time. No one wants to hear "be patient". If you placed your original order in a Verizon/Verizon Authorized store, here's what I would do. As a matter of fact, it worked for me. I shared with the associates that at that point in time, I didn't care what color it was, I wanted the Pro Max. I also shared that if one became available, I would take it, if not spoken for. It just happened that I was in our local store and I asked if any had came in yet. Lo and behold, one had! A customer had ordered one, was called several times to come in and pick it up, but did not do so. So, that's how I got mine! I'm not saying that would work for everyone, but it might be worth a try. I wish you luck!

waellerbe

@Whiterose2582
Your idea makes so much sense. Let me drive over to our local Verizon store as we speak. Hope to find a possible solution after all this time.

Whiterose2582

@waellerbe
The best of luck to you! Apple needs to get more stock in the stores!

waellerbe

Hello @Whiterose2582
I successfully "cancelled" my original online order for the iPhone 13 Pro Max. After 24 hours I will head over to our local Verizon store to order the same phone directly through their location. This solution is much better than waiting to sign for a phone that was never "On the Way." I can honestly say that I appreciate the value of conversing with an Actual Agent instead of the technical Verizon Virtual Assistant. After the Virtual Assistant told me that I could not cancel because it had already been shipped, I went back to request a connection with a "Live Agent." Happier with the decision to cancel the online order. Makes no sense to pay a one-time charge for a device that I never received.

Whiterose2582

Yay! It sounds like you have made the right choice! I think you’ll love your new Pro Max, I sure love mine!

Please keep in touch and let me know when yours arrives!

waellerbe

Hello @Whiterose2582
Two days later I am still waiting for Verizon to cancel my previous order for the new iPhone. From 12/15/21 (trying to have a sense of humor) exactly when does the "24 hour" period begin? Hopefully by this Sunday the simple request to cancel will be complete. I can say that this has been a character building experience since 12/06/21.

waellerbe

Hello @sam812345
Any update on your order for the new iPhone? While I'm still waiting for my iPhone, I like to distract my attention by reaching out to others on the same issue. Would be nice to hear that you received your new iPhone before Christmas time. Hope you're doing well.

waellerbe

Hello @Stevesredhed80
Any update on your order for the iPhone 13 Pro Max?

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