I Just purchased an Iphone Xs and i have 1/2 the signal strength as my Iphone 7, Now i can no longer make or receive phone calls in most of my house or my office at work. WHY ?
How long have you been having issues with your service? What is the ZIP code where you are having issues? What troubleshooting steps have you tried since you started having issues?
Plindsley, we want to make sure you can use your new device. Does this only happen in this ZIP Code or in multiple areas?
LauraL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Just 12180 but I haven’t traveled anywhere besides Home 12304 and work 12180
Plindsley,
Thank you for the information. I see no outages in these areas at this time. Let's dive deeper into this and I'm confident we'll get these service issues resolved. Have you noticed that these signal issues only happen when you're indoors? Does your signal fluctuate like this when you're outdoors? Are any other users having the same issues as you?
JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
At work indoors I have trouble (12180) with the outside signal strength
very good lately. At Home 12304 signal strength is much much lower vs
other verizon phones.. I've been using wifi calling or borrowing someone
elses iphone to get around poor signal strength.
Thank you for clarifying this updated information with us, Patrick. We always want to ensure that all of our best and most accurate options are reviewed to get this fixed to the quickest of our ability for you. Let's continue to gather more details in regard to your current situation. To start, how long has this been happening for? Also, to ensure we use your time to the best of our ability, can we have you verify if you've performed any troubleshooiting steps on your device since this has statred to happen?
AnthonyM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
