Is anyone having issues with trading in two iPhone 6 Pluses for $650 credit?

I ordered two iPhone 7 Pluses on 9/15 (Gold 32GB and Matte Black 32GB) with a ship date of 10/19. (Still waiting for those to ship)

I took advantage of the $650 trade-in credit that Verizon was offering. I already received both trade-in boxes in the mail. When I requested the trade-ins online, however, it only says that one of the 6 Pluses I'm trading in has an estimated value of $650—the other 6 Plus (the second one I requested) says it has an estimated value of $240, even though I answered the questionnaires the same. I chatted with someone at Verizon about this and she assured me I'd get the $650 trade-in credit for both phones. Has anyone else experienced this?

Accepted answers

christhomp

Yes. I was chatting with someone from Verizon the entire time and she assured me that it would be a $650 credit for both, regardless of what the form said. The first trade-in request I submitted said $650, but the second one did not. She said she noted something on my account to reflect the $650 credit for both 6 Pluses.

All comments

marcuss_vzw

Christhomp, I definitely would be concerned if I had two different trade-in estimates. We don't want to bandage things. Lets make sure the discount was submitted successfully. Did you already accept the amount of $240.00? Did you enter the device information here >> Electronic Device Recycling – Verizon Wireless

MarcusS_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

christhomp

bd94s10

You can only do 1 trade-in per sale as it relates to the iPhone 7 promo. Lets say you have 2 iPhone 6 models to trade-in. The only way to get the promo for both is to do 2 separate upgrades.. not on the same order. I had a friend go thru this. If your locked in at $240 on the 1 iPhone and you send it in you will only receive $240.