I walked into the Santa Monica Verizon store on Wilshire Blvd. and was asked to work with a guy named Austin. The guy doesn’t know how to treat customers whatsoever. He told me that my plan by transferring from Sprint to Verizon would be $80 and $70 with Auto-Pay. I also traded in my iPhone 11 during this process. Turns out it was actually $90 after I set up my new iPhone 13 Pro. When I walked into the store two hours after my purchase, I asked him about it, and he said there was a misunderstanding and that there was nothing he could do to help. He ended up getting aggressive the more I asked about why he told me a certain price for a monthly plan that ended up being incorrect. No apology for his mistake or anything. Complete joke. I want this situation cured immediately. I was sold on a cheaper monthly plan and am now paying more than I should.
