After recent update I got locked out of my phone- it doesn't accept my pin. Tried soft and hard reset.
We're sorry to hear you've been locked out of your phone, Mamjoy1. Let's take a closer look into this and figure out what's going on. Did you have a lock code on the device before the update? Did you ever set up a security code in your settings?
DanielleR_VZW
unfortunately it's been recommended to remove lock screen security before doing an update.
you're looking at a master reset.
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