Lost Package

[brobai]

I recently returned two iPhones (for a trade in) through UPS. I consistently checked the tracking info on their App and on 1/11/22 it said, "out for delivery". I checked again later and the status changed to "processing at UPS Facility". That status has stayed the same since the 11th and today is the 14th. I finally got ahold of an investigations agent with UPS and after a conversation with him he told me that I as the shipper cannot initiate a lost package claim. He said that Verizon as the receiver would have to initiate the claim. Can you help me out? I assume you need more information from me...

[vzw_customer_support]

Sending you a Private Note now to better help. *Austin