Since activating my 12 Pro, texts are missing in groups. The conversation doesn't make sense, or someone answers a question I never received. Is anyone else experiencing this? I upgraded from a 7 Plus and was not having any issues.
Same issue. I just switched from the XS to the 12 Pro and texts in group messages are randomly not showing up. It seems to be hit or miss.
We know how important it is for your messages to work perfectly for you. Is this only happening with group messages?
EllisandraC_VZW
Same here, my wife had the same issue as well on her phone. She happened to fix it *for now* by deleting those groups but that hasn't worked for me. I tried everything under the sun and Verizon is now telling me I have to send it in for diagnostics and they will give me a replacement phone while they check it. Doesn't make any sense at all when everything else is working fine.
Same problem here. Only seems to be happening with group messages on my new iPhone 12 Pro.
This is not the type of experience we want you to have with you new iPhone 12 Pro, CaptainDirtyBeard. Allow us to gather more information to be on the same page. Are you only experiencing this particular issue with group messages? How's everything with your calls, data and regular texts?
VictorC_VZW
This appears to only be an issue with group texts. Phone calls, iMessage, and texts with a single person appear to be fine.
I’ve done some troubleshooting to try and fix the issue as well. I performed a hard reset, removed the SIM card and put it back in, reset my network settings, and gone through the messages settings to turn MMS off and back on.
We definitely want to get that working. Do you have cellular data turned off? With it off, MMS and group texts will not work correctly.
-NoahS_VZW
Data is not turned off. I also tried switching from 5G to LTE to see if that was the issue, but no luck.
I’ve been following some forums and someone posted that installing the message+ app got it working for them. When I installed it, all my missing texts were present in that app. At the very least, this appears to be a workaround to receive group texts. I haven’t been able to confirm this fixes the issue in the native messages app.
Based on everything I read, it may either be a bug with the messages app in iOS 14.1 or related to integrated messaging being disabled. Lots of people reporting the issue from t-mobile and at&t as well, so I suspect it’s iOS.
Thank you, CaptainDirtyBeard. Since this is related to MMS, do picture messages to a single person work fine?
PeterP_VZW
Same issue. 12 Pro. iOS 14.1. Chatting with Tech support now. Integrated messaging is already on. Have done all the cycling of toggles, rebooting, and network refresh. I see on the Apple boards its an issue across other carriers too.
Let's get to the bottom of this. To clarify, does this happen with all Group Texts or just some? Is your Group Messaging, Send as SMS, and iMessaging enabled? This can be found in Settings>Messages. Are you able to send Group Messages?
It happens in any group messaging where an android phone is present. I can send messages just fine and receiving them is hit or miss. Sometimes I will miss texts from someone on an android phone and sometimes from someone on an apple phone. With the message+ app installed, I am able to receive all messages from everyone but they only show up in that app. I had several come in today that showed up in message+, but are missing in the Messages app.
Group messaging, send as sms, and iMessage are all enabled.
Group messaging has to work correctly, flypay. It is awful to hear things are not going well for you with group messaging. You mentioned you were chatting with Tech Support when you posted to the community two days ago. Are you still having the issue?
GeorgeS_VZW
Hey George. Verizon did some behind the scenes work, but I was still having an issue. Apple tech support had me do a few things this morning and we’ll see. I do see a fast growing population on both the Apple and Verizon support sites of this issue. Seems to be a problem for many regardless of carrier. Appreciate you checking back in. Please try and make sure your team is tracking this as a larger issue than my single phone. - Jim
YES! This has literally been driving me crazy for over a week. I'm on the phone with verizon, again, trying to figure this out. I have done a tech chat with them as well. Nothing helps. For me, it's wifi or cellular data, some iphone users, some android users, and 85% of the time in group texts but sometimes person to person. It's really irritating and inconvenient.
Thanks for getting back to us Jim. We will definitely lift this up. What troubleshooting has been done so far? Were these iMessages or all group texts?
amberg83 The last thing we want is for you to feel irritated or inconvenienced, especially when you should be happy you got a new phone. Since you are working with our Tech team on the phone, we suggest you continue with them. The last thing we want is to have you duplicate the same steps.
I have the same problem. Did a ton of troubleshooting with Verizon and none of it helped (turned off sms and mms and group messages and turned back on, logged out of iMessage and of AppleID and back in. Reset network settings. Rebooted phone. Upgraded from iOS 14.1 to 14.2, deleted all my texts, etc. Turned 5G on and off.) Nothing helped. I’m using Message+ now because I’m missing so many texts. But even that missed a message today. Verizon says it’s an Apple issue. Apple says it’s a carrier issue. No one knows what to do to fix it. So frustrating. This started after I upgraded from iPhone XS to iPhone 12 Pro. Happening in group texts when there is at least one non-iPhone user.
We know how important it is to make sure you are receiving all of your text messages. We are more than happy to help you get to the bottom of this. We will be sending you a Private Message, so we can further assist you. MoniqueH_VZW
We are messaging in response to your concern about missing text messages in group chats. We are eager to resolve this issue. To get started, we would like your permission to access your account. To authenticate your account please confirm your first and last name, review the following, and then click the link after "Authenticate here": Please ensure you are not already logged in to My Verizon before attempting authentication.If you use Messenger or Direct Message to chat with Verizon, your questions and our responses may include info about your account, including Customer Proprietary Network Information (“CPNI”), which is visible to Facebook/Twitter and may be used for their own purposes per their privacy policies (www.facebook.com/about/privacy / www.twitter.com/privacy).CPNI is info available to Verizon solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, and related billing info.Verizon protects your info and does not share info that identifies you personally outside of Verizon except with your consent and as otherwise disclosed in our privacy policy. Your choice here does not affect your Verizon services. To learn more, visit our information collection and privacy policy at verizon.com/privacy.By clicking the link to continue, you agree to allow us to share your info, including CPNI, in Messenger and Direct Message. To stop sharing info including CPNI, stop using Messenger and Direct Message to chat with us. Contact Facebook and Twitter about your rights, if any, to delete info that was previously shared.Authenticate here:http://spr.ly/6002H1ilI. MoniqueH_VZW
Did anyone ever get a fix for this. It's been happening to me for months and really frustrating. To the point that it's affecting my work as I'm missing critical messages.
