My plan was changed without my consent. The plan that Verizon moved me to is $20.00 higher and I lost my hot spot.
Fallen-25, this is a very serious concern and we want to get to the bottom of what has happened with your plan. We will be sending you a Private Note to gather some additional account specific details.
-Andi
Me too! Verizon took away my hot spot! They took away my Senior plan!!
No one has replied. My bill has gone up and my hot spot is not working.
We want to take a look at your concern regarding your hotspot. Were any changes made to the device? Did you contact us to make any changes to the account? ~Peter
