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Not happy
coops2k
Enthusiast - Level 3
‎02-02-2011 02:08 AM

Anyone else think that Verizon is dumping on their existing customers, when it comes to the iphone?

 

I am using a phone I got as a Verizon customer from 2005, a Moto V276 flip phone, because the last 3 BlackBerry Storm 2 I have had have not worked correctly. But because I am in the middle of my 2 year agreement, I am getting told to pay $649.00 for a PHONE or just forget about it. 

 

To me this is bad customer service and not a good way to retain customers.

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coops2k
Enthusiast - Level 3
In response to john5481
‎02-02-2011 02:41 AM

 

 

I have 4 opions

1) live with a 6 year old phone.

2) try using my 4th new Blackberry

3) pay $240 to leave Verizon, and sign under a family member with AT&T, with a new Iphone for $49.00 and $50.00 a month as a extra line

4) let my contract run out and not use the line and sign under a family member with AT&T, with a new Iphone for $49.00 and $50.00 a month as a extra line.

 

Time will tell, 

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coops2k
Enthusiast - Level 3
In response to coops2k
‎02-02-2011 04:11 AM

and just a couple of mins ago, I find out that Verizon said I signed a new contract with the replacement of my first BB, back in March of last year, the phone that was 34 days old, replaced under warranty,  so that my upgrade date was moved a month. 

 

But I was told, by a nice lady that she would put a note in my account that the date was issued incorrectly and a manager should be able to upgrade from the original date, time will tell.

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rockhead
Newbie
In response to coops2k
‎02-02-2011 02:48 AM

coops, I think you can get an upgrade after your contract has gone a year. You should check into it. I feel your pain, I've been in the same boat. But, my contract is up (I'm lucky).

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Rbethell11
Enthusiast - Level 3
In response to rockhead
‎02-02-2011 02:51 AM

Honestly, that is the way it goes. I have been with Verizon since 1995, and have to pay full retail. A person living in this day and age needs to realize that new phones are ALWAYS coming out, and eventually if you want the "it" phone, you are going to have to pay full retail price. A contract is a contract - you voluntarily agreed to it when you activated the phone, bought it for the promotional price, and started making phone calls with it. Just because a better phone comes out on the market does not mean loyal customers can all of a sudden void their contract. Even though I am not happy having to pay full retail price, I have to deal with it. I am happy, however, that Verizon is giving its existing customers a chance to pre order it. No matter what you may think about that, that is a pretty nice incentive.

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budone
Legend
In response to coops2k
‎02-02-2011 01:38 PM

 

coops2k wrote:

tell you what, everyone thinks I want to get out of my contract, that is not what this is about. It's about getting an iphone, and not paying what I think is an out of this word cost.

 

If Verizon would let me, I would sign a new 3year agreement , finish out my 1 year left and a new 2 year, but that is not an option.

That is not an option, because if it was, we all would have new a new subsidized phone every 6 months, extending our contract out another two years for each one, to where we all would have 80 year contracts and VZW out of business.

 

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coops2k
Enthusiast - Level 3
In response to budone
‎02-02-2011 02:11 PM

done venting, my solutions is to wait it out, I will not pay for an over priced phone and then come Oct, maybe stay with Verizon or go with AT&T or Sprint

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vereyezuhn
Master - Level 3
In response to coops2k
‎02-02-2011 05:52 PM
coops2k wrote:

done venting, my solutions is to wait it out, I will not pay for an over priced phone and then come Oct, maybe stay with Verizon or go with AT&T or Sprint

I just wanted to point out (since no one else has) that you mentioned one of your options was "hooking up your 4th BB" that they sent you... If they send you a refurbished phone and you don't activate it within 30 days, they charge you full price for it. You're saying you're choosing not to pay the ridiculous prices, but I just wanted to point out that if you don't activate that phone, you will. I'll admit I did not read ALL of your posts, so I apologize if you've addressed this.

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coops2k
Enthusiast - Level 3
In response to vereyezuhn
‎02-02-2011 09:35 PM

 

vereyezuhn wrote:
coops2k wrote:

done venting, my solutions is to wait it out, I will not pay for an over priced phone and then come Oct, maybe stay with Verizon or go with AT&T or Sprint

I just wanted to point out (since no one else has) that you mentioned one of your options was "hooking up your 4th BB" that they sent you... If they send you a refurbished phone and you don't activate it within 30 days, they charge you full price for it. You're saying you're choosing not to pay the ridiculous prices, but I just wanted to point out that if you don't activate that phone, you will. I'll admit I did not read ALL of your posts, so I apologize if you've addressed this.

 

Thanks

 

I did not know that, so thanks

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fsaeed81
Enthusiast - Level 3
In response to coops2k
‎02-02-2011 03:21 PM

With all due respect, you should think of planning better. Im glad I didn't upgrade my service even though ive been eligible for last year and a half, just waiting for the day to do what Ill be doing tonight at 12am :smileyhappy:

 

It was a pain because I didnt want to upgrade my phone because the iPhone MIGHT come out, but thats how it works. When you sign a new contract, verizon is giving you a discount... That means Verizon says stay with me for the next 2 years... and you get this phone for $XXX amount.. if we reneg on this contract, its not fair for the company... we cannot request this discount again until we complete out contract.

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budone
Legend
In response to dougie011
‎02-02-2011 01:34 PM

 

dougie011 wrote:

I have always assumed I would have to fulfill my contract before being able to sign a new contract and getting a discounted phone.  Maybe I am in the minority, but I thought that was how it worked.  Why do so many people think they should get out of the contract they signed?

Because they feel entitled.....I am ME, therefore I get.

 

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AnnistonMedic
Contributor - Level 1
In response to coops2k
‎02-02-2011 02:19 AM

 

coops2k wrote:

not true, AT&T let any customer extend their contract and get an iphone, even if you where 1/4, 1/2 or 3/4 into it.

 

 

 

My guess is that they did that because they knew that the were losing exclusivity, and were trying to get as many customers as possible stuck in a 2 year contract instead of jumping ship to Verizon.

 

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coops2k
Enthusiast - Level 3
In response to AnnistonMedic
‎02-02-2011 02:21 AM

I guess I was not clear, AT&T did that when the iphone first came out.

 

 

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dougie011
Contributor - Level 2
In response to coops2k
‎02-02-2011 02:25 AM

When I phone first came out they weren't sure how well they would sell.

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21stNow
Master - Level 1
In response to dougie011
‎02-02-2011 02:27 AM

 

dougie011 wrote:

When I phone first came out they weren't sure how well they would sell.

If you are referring to the iPhone 2G, there was no subsidized pricing offered on that phone.  Anyone should have been eligible to buy that phone if they wanted to.

 

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dougie011
Contributor - Level 2
In response to 21stNow
‎02-02-2011 02:28 AM

 

21stNow wrote:

 

dougie011 wrote:

When I phone first came out they weren't sure how well they would sell.

If you are referring to the iPhone 2G, there was no subsidized pricing offered on that phone.  Anyone should have been eligible to buy that phone if they wanted to.

 

You are right, I forgot about that.  I had friends that got that iphone.  Thanks for correcting me.

 

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21stNow
Master - Level 1
In response to coops2k
‎02-02-2011 02:25 AM

 

coops2k wrote:

I guess I was not clear, AT&T did that when the iphone first came out.

 

 

Yeah but if you were less than halfway through the contract, a 16 GB iPhone 4 cost $399 instead of $199.  So that's a $200 upgrade fee.

 

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dueceko131
Newbie
In response to coops2k
‎02-02-2011 02:26 AM

If you upgraded to a phone with a data plan , like an Iphone

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ja1234
Contributor - Level 1
‎02-02-2011 02:18 AM

well I paid full retail in july for my droid x so I could save my upgrade date for when or if the iphone came out. I been a vzw customer since 2002 .... what should I get if I decide to not use my upgrade... that I have saved

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rockhead
Newbie
‎02-02-2011 02:29 AM

Coops, I agree with you. You would think that they would make good, especially since it looks like you've had to go back to a phone that works and not use the phone you signed your plan with. I've been a little put out with Verizon for this same reason. I bought an HTC touch pro, went through 3 of these pos's withen 6 months. I asked if I couldn't get a different phone and they said yes but I'd have to pay full price. So I friend of mine gave me an old phone, which I've been using for a year and a half. My contract is up this month.

 

I am going to get the iPhone, it's a good thing Verizon got it because if they hadn't I'd be gone this month. I'm tired of them telling me that phones are as good as the iPhone then they turn out to be crap. I will NEVER buy another HTC and I don't trust the other Droids either.

 

 

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pensfan0782
Contributor - Level 1
‎02-02-2011 02:39 AM

i cant get over how annoying it is people complaining about not being able to get out of a CONTRACT.

 

if you wanted the iphone so bad, you should have went to ATT or waited before upgrading

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Not applicable
‎02-02-2011 02:45 AM
You have to finish paying for your last phone. What other products do you buy that you can stop paying for whenever you want to?
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Veripp0ff
Newbie
‎05-19-2011 12:38 AM

This phone company has been screwing me over for the last 7 years. 

I had my i phone 4 32gb stolen Friday 13th. I call the company the next day and tell me there is nothing that they will or can do for me. 

So a $750 phone that has been out for 3 months, can only be used by your illustrious net work, has a serial number that can be tracked by the net work when reactivatided by a second owner is my problem.

HOW ABOUT THIS!!!!!

find out how many $750 32gb iphones have been resynced and reactivated by verizon wireless and apple, 

the phone has only been out for 3 months now,  IT IS A BIT ODD THAT SOME ONE IS HAVEING THE PHONE THAT WAS PERCHASED PREORDERD OFF LINE  SWICHED NO QUESTIONS AKSED!!!!!!!!!!!!

If some one steels your Iphone your are screwed.

AT and T has Iphones for $49 dollars! **bleep**?

 

 

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