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OFFICIAL ORDER STATUS THREAD

ckizz

Just thought it may be nice to have one place to post all order statuses.

My status changed around 9PM EST on 9/17 to "your order has been sent for processing".

Need your pre-order status??? Use this link which is more reliable than the one sent out in pre-order email:

https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

EDIT: Apparently "your order has been sent for processing" means its left Verizon's outbound chute (and they've charged you), is in FedEx's inbound chute, but hasn't been put in FedEx's system yet. From what I found, it usually takes 6-8 hours between the status changing from "your order has been sent for processing" to the point where they provide you with a FedEx tracking number.

EDIT 2: At 1:04, received an emails and status changed to SHIPPED! Order location D772001 was my order lacation and its shipping from West Chester, PA.

Comments

carpediemgal

I got the same message going through your link! YEAH!

codylock

What if it says "We received your order and it is in process?"

carpediemgal

to CODYLOCK, that is the first message I got in my email and when I was able to get the link working. It changed sometime tonight, I think around 9 - 10 EST. It now says it has been sent for processing and my credit card was charged AND the link sent via Verizon email now works! Also, it said I would receive it by Friday, Sep. 21. I ordered via Verizon at 7:00am EST.

tehpud

woooot!!!!

Screen Shot 2012-09-17 at 10.49.56 PM.png

codylock

hmm i pre ordered mine 10:43 am central. im afraid itll be in the second batch. you think they will process tomorrow?

QWQ512

Screen Shot 2012-09-17 at 11.12.47 PM.png

cfspence1003

Mine is still "your order has been sent for processing".. Order went through 1 minute after going live so says the CSR for Verizon...ugh!!!!

TomCat03

Checked my INBOX this morning and excited to see mine is also in process. Was scanned at 12:41am this morning. Order Location: D772001 (PA) . Will receive no later than Friday but hoping it is delivered early! (delivery method is "Priority Overnight"). I believe the package has specific instructions not to deliver before 9/21 though.

On another note, I will not be home to accept the package and definitely do not want to wait until Monday. Delivery is "Indirect" so someone (myself, neighbor, friend, etc) has to sign. Spk to FedEx rep this morning and they said all I need to do is leave a hand written note with my signature and that will suffice so the driver can deliver. Other options would be to call after 5pm today when more "scans" of package are available and I could have it requested to be held at the local shipping office for pickup.

iDroid

Any one in California get a shipping email or tracking info yet?

rcschnoor

ckizz wrote:
Just thought it may be nice to have one place to post all order statuses.

You're kidding, right. What about any of the other hundreds of threads which were started prior to yours? Everyone wants to start their own thread!

akdisney

well I' may be in second or third bach

my will be ship to the store 09/26/2012

that I have 8 days to wait

pillageone

I received an email this morning stating that my order for the Iphone5 was shipped yesterday from memphis for delivery the 21th, but unless they hold the shipment it should arrive on Wednesday the 19th. Excited to get my hands on it.

Order# ********************

order location N211401

TaneshaL

Mine says in process and my account has been processed...I ordered at 3:12am EST time on pre order date and still have received no email about shipping

cfspence1003

I as well got my tracking info and the verizon status checking site included in the confirmation email said it shipped yesterday the 17th and is in Memphis but has "future delivery requested" (I have NO clue what that means) and is scheduled for the 21st but has overnight shipping..Again, shipped yesterday. Does this mean they are holding it from me??

ckizz

No. Don't see why I'd be kidding. Thought instead of reading 100 different people posting differently about receiving shipping/tracking info, it might be nice to have it in one place. Seems like it's working. Also, on another note, go (removed content to comply with .....Please keep your post family friendly)

Message was edited by: Verizon Moderator

TheGlamazon

Yesss!! Just received my shipping email!

rcschnoor

Yes, it looks like your thread is in 2nd place in number of replies. 5 other threads have fewer replies than yours.

QWQ512

yea me I posted a pic above looks like its coming from Memphis

Sepbgh14

Just received my confirmation. On VZW it says

Ace Order Location:

N211601

Expected Ship Date:

09/20/2012

On my fedex it says delivered by 9/19/12 . Ordered mine 2am Central time (which is midnight release time).

White 32 GB (Des, Moines IA)

sfJeff

I pre-ordered 2 phones (1 black, 1 white, both 16 gigs) for 2 lines on my family plan at 12:45am PST on 9/14. I received my confirmation email within a minute or so and it had an expected delivery date of 9/21. Now when I check my order status on Verizon's website it shows an expected ship date of 10/5 (grumble!). I live in CA, in the bay area.

I am eligible to upgrade one of the lines that I ordered an iPhone for. The other line does not have an available upgrade until March of next year. However, I decided to pay full retail price for both phones. I did the math and it looks like switching to a share everything plan would cost me about $50/month extra. I have unlimited data for $29.99 on both lines right now. I would save $450 by using the upgrade which I would pay back to Verizon in higher fees over the next 9 months.

I wonder if Verizon is bumping my order because I didn't switch to the share everything (and pay more for the privilege) plan.

I have not bothered to call Verizon about this. I'm sure the wait times are pretty high right now and from what I have read on these boards it looks like I may or may not be able to trust what the CSRs tells me anyway... I don't think it's their fault by the way, they probably just have bad info from their management.

UPDATE:

After posting this I received an email from Verizon telling me that my order was on hold and that I needed to give them a call to resolve the issue. I called Verizon and they told me the charge had been declined. It turns out that my credit card, which i hadn't used in quite a while, had flagged the charge from Verizon as potentially fraudulent. I had to call my credit card company to get them to authorize the charge, then call Verizon back and get them to try again to charge the card. The charge went through and the CSR told me that my phone should ship on time and be delivered to me by 9/21... Thank you Verizon for not simply canceling my order and for giving me a chance to set things straight!!

I have checked my credit card website and I can see the pending charge for the full amount due for the 2 phones. I have also checked the order status page on Verizon.com. The ship date is now "unavailable", but I'm pretty confident (or at least hopeful) I'll get the phone on Friday just like the rep said.

If you ordered your phone early on 9/14 and now have an expected ship date of 10/5 you may want to check with your credit card company to see if there is a problem on their end.

Message was edited by me at 8:35pm PST

garrett2601

when where did you order it ?

jleach87

sfJeff, I think that was one of the more sensible posts I've read on the iPhone 5 forums. Nice to see a few folks on here are still grounded.

napereira

I got an email that says the following:

"Unfortunately due to the volume of pre-orders received, your iPhone 5 order failed automation and will need to be resubmitted. Should you have questions about your order, please contact us at 1.800.417.3849."

So I did - had to reorder and they *said* I was placed back in queue to get it this Friday. However, the order status says 10/5 date. Sigh. Next time I'm getting it from Apple.

osully7

i ordered mine about 7:30 central time and the computer at the store said "Delivery Date on or before the 21st" now i check https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do and it says "Expected Ship Date of 9/21" what? Why is it being delayed?

madg1976

Mine said the same thing this morning, yet it has been shipped.

madg1976

Ordered on the 14th, around 3:45 am. Got shipping email at 12pm EST today. Card was charged this morning. Phone is in PA sitting in a Fedex warehouse. Although sent overnight saver, it has note to hold until the 21st.

sfJeff

Garrett: I ordered from Verizon's website at 12:45am on 9/14. I'm in

California.

sfJeff

Thanks jleach87.

osully7

i havent gotten an email and my card hasnt been charged yet. stupid arkansas. lol

BLuRRnAWAY

Mine says order recieved, it is in process. Another one says deliver by 9/21/12 | and then another confirmation says ships by 9/21/12!

So since it says in process does this mean I'll receive a tracker pretty soon?

sfJeff

Well, now I have 2 pending authorizations on my credit card from Verizon, one on 9/14 and another one from today (9/18). I wonder if I'm going to get my phone on Friday after all... I hope so. I stayed up late to order it. I'm also moving and will be at a different address on 10/5, when my phone is expected to ship.

cfspence1003

This is the latest I have gotten and I am confused by the times and location...are they driving around Memphis in circles?? LOL

Date/Time Activity Location Details

Sep 18, 2012 2:06 PM Arrived at FedEx location MEMPHIS, TN

Sep 18, 2012 1:50 PM Left FedEx origin facility MEMPHIS, TN

Sep 18, 2012 9:37 AM Picked up MEMPHIS, TN Future delivery requested

Sep 18, 2012 9:37 AM At local FedEx facility MEMPHIS, TN

Sep 18, 2012 9:37 AM In transit MEMPHIS, TN

cpdubes

Well, I just confirmed that my credit card was charged. I was charged today, so I'm assuming a mailing label has been generated. Now I'm just waiting for the shipping email. I'm in LA by the way.

osully7

There is rumor that Apple has told shipping facilities to hold all deliveries to the 21st. they might have accidentally put it on a truck then realized their mistake. why cant they just let us have it early.....

khounedaleth

check this out its from the apple forums if anyone didnt see this yet...

Notice for everyone
Alright, so I just found out information after caling UPS multiple times. Basically UPS has an agreement with Apple not to deliever any iPhone shipments before 9/21. It doesn't matter if your iPhone has shipped woth standard shipping or Next Day Air you will get it on 9/21 not before. Currently iPhone shipments are being placed in stragic locations. The most popular one is UPS Worldport in Louisville, KY. You may not have seen a scan for Louisville but iPhone shipments from Addison,IL are en route to Louisvlle, KY and will be held there most likely for a day then make there way to local hubs. You probably haven't seen the scan for Louisville because they didn't scan it. They probably have the iPhone shipments in a tractor waiting.

cpdubes

Thanks for that info. It probably means that some of us who will receive our phones on Friday might not get notification on shipping until tomorrow or even Friday as they unload trucks.

Sharkp

Carpediemgal,

I guess I don't understand. When I called customer service they said it was a first come first serve and I ordered 4:30 am EST got my confirmation but nothing more. It still says "we've received your order and it is in process." I would have thought I would get a shipping confirmation as well by now. Don't get me wrong I'm happy for you! ;-)

lfunlu

Ordered around three pm EST so I was put in the 9/28 batch, although it said by 9/28 so I'm hoping for the best.. Why am I even posting?

BLuRRnAWAY

Mine says order recieved, it is in process. Another one says deliver by 9/21/12 | and then another confirmation says ships by 9/21/12!

So since it says in process does this mean I'll receive a tracker pretty soon?

Anyone?

cfspence1003

I saw someone post almost the exact same picture on another of the threads with the same tracking info and I think they're just messing with us...

My theory is, they are sitting back laughing at us right now if we think there is even a chance of receiving early! Lol

yr2615

Yes! I placed my order at midnight (Pacific time) on 9/14 and just received my shipment email with the tracking info this morning at 3:42 a.m. It says it will be delivered on 9/21 by 3:00 p.m.

yr2615

Yup, at 3:42 this morning. It must be sitting right next to QWQ512's in Memphis, TN.

yr2615

My tracking shows the EXACT same thing. I'm in CA.

yr2615

Osully7, that's exactly what FedEx does - they hold it until the actual release date at the request of Apple. I've read that a lot of people received their iPhone 4S's a day or two before the release date, but when I pre-ordered the New iPad (aka iPad 3) in March, they sure the heck did hold on to that sucker until the actual release date! Unfortunately, because they did that, the drivers were so overloaded with deliveries that it was impossible for them to deliver mine on the "guaranteed" delivery date. As a matter of fact, they couldn't even get it to me the following day either! I guess because it was a Saturday? Thankfully, the FedEx facility is just a short drive from me so I was able to pick it up Saturday afternoon. I fear the same thing will happen this time around, but at least I'm prepared and won't be expectantly sitting by the window waiting for the FedEx truck to show up..LOL

BravesFanJ

After reading all of the very helpful information provided by all of you I thought that I would provide you with my Iphone 5 timeline chain of events from ordering to patiently waiting on delivery. There seems to be a very common sequence of events that occur until you get that sweet notification email with tracking number. I hope that this will help relieve some stress from some people out there wondering when they are going to get their tracking information. (Note all times are Eastern Standard Times and status change times are when I got some free time to check online)

Location: Sunny Florida

Pre Order placed: September 14th 3:15 a.m. ( Verizon Wireless Online)

Confirmation Email Received: September 14th 4:05 a.m.

Pre Order Status Changed to Processing: September 15th 1:05 p.m.

Credit Card Charged (Pending Approval): September 16th 5:00 p.m. (Pending = Waiting for FEDEX or UPS to assign Tracking Label to Package). I also was able to see my credit card transaction under Documents and Receipts tab under My Verizon.

Check Order Status Change (NOT Pre Order Status): September 17th 8:00 p.m. Information updated with Ace Number, Ace Location, and Status of order has been sent for processing, The blocks for Carrier, tracking number, and delivery date were blank.

Check Order Status Change (NOT Pre Order Status): September 18th 11:30 All information provided complete.

Ace Order Number: XXXXXX

Ace Location: XXXXXX

Order Status: Shipped 9/17/2012

Carrier: FEDEX

Tracking number: XXXXXXXXXXXX

Estimated Delivery Date: 9/21/2012 by 3:00 p.m.

Received Tracking Confirmation Email shortly after checking status online.

Successfully verified FEDEX Tracking number afterwards

Date/Time Activity Location Details

Sep 18, 2012 2:06 PM Arrived at FedEx location MEMPHIS, TN

Sep 18, 2012 1:50 PM Left FedEx origin facility MEMPHIS, TN

Sep 18, 2012 9:37 AM Picked up MEMPHIS, TN Future delivery requested

Sep 18, 2012 9:37 AM At local FedEx facility MEMPHIS, TN

Sep 18, 2012 9:37 AM In transit MEMPHIS, TN

I am now patiently waiting and happy that I know that my Iphone is now on the way and will be here Friday! I hope this information was helpful to those still wondering.

Sharkp

Order status has now changed to "You're order has been sent For processing." finally a status change. Yes!!!!

Sharkp

Update: Just checked my credit card and it shows Verizon charge approval. So the ball is now moving!

myjerry5229

i have the same order location as you do, D772001 does this mean i may be getting my phone by friday? when i placed my order it said that it wouldn't be delivered until the 28th and then ive heard rumors of the 5th of october so i am confused! could you let me know it you all get your phones by friday? anyone who has the D772001 ace location! please and thank you!

grammieandgracie

I ordered mine just as soon as VZW let me. Around 1:00 a.m. MDT 9/14. Finally today my CC was charged, and after calling VZW @ #611

Sharon, the VZW rep I spoke to texted me the FEDEX tracking #. IT WORKED!!!! YEA!!!! However mine is in Memphis also and appwars that they are holding it until the 21st, Too bad for me though because ny Droid X is only working part of the time and I have Dr.s appts 300 miles away in Denver on the 21st. I have to drive myself over the mountain passes and am disabled wo that is the only reason I wish it could get here sooner.I am glad I stayed up all night to get it. Now I just need to catch up on sleep before my drive to Denver! LOL... Wishing all of you success in getting yours as quickly as promised. BTW my confirmation letter did nsay on or before the 21st. But FEDEX tracking shows the 21st.

dukeguy

(deleted duplicate post as per VZW TOS, already posted on this discussion https://community.verizonwireless.com/thread/782936)

Message was edited by: Verizon Moderator

MACHINE101

same here.. received email around 2am central. Shipped!!! My date moved up 1 day 9/20

meganshiree129

I just called FED EX hoping I could pick up my phone at the local store on Friday. The man I talked to said it is on hold until Friday when it will be delivered. And I can place a hold on it and pick it up as early as Saturday, but not before. Also, when I was in their automated system I went ahead and did tracking there, and the system said my phone was in transit to the Fed Ex location that delivers to zip code 32407. My phone started in Memphis, TN but it now headed to Florida? And I live in Ohio?? Hmmmmm.....

rcschnoor

Fedex will not hold shipments from Verizon until at least 1 attempt has been made to deliver the phone. At least this has been the practice in the past.

Edit: normally, I have been able to pick up at FedEx later that evening when the truck returns, but if this will be anything like iPhone releases in the past, the trucks will be returning after the FedEx location has already closed and that is why the Saturday pickup was mentioned.

karadax

Per-ordered about 3:20am PST on pre order day.

Card charged and tracking information emailed at 1am Central time today. Location 1456801. Phone is in Memphis. Live in Mississippi.

TomCat03

Agree with everything you said. FedEx leaves those door hang tags after an unsuccessful delivery attempt now and you have the option of signing that tag and the driver will deliver the package on the next attempt if you want them to. The tag also mentions you can pick the package up after a certain time on that same day the truck attempted delivery. Chances are the truck may return after hours or the window you have to pickup between time stated and the time the shipping center closes for the day is very tight.

When I called FedEx a couple days ago asking if I could schedule to pickup at the shipping center before the truck makes its first attempt she said that is possible but I had to call back after a few more "scans" had showing in the system. I think this is primarily to make sure route is going as scheduled and to confirm the order. The girl i spoke to also said I could leave a note on my door with my signature and the driver would accept that on his first attempt when I am not there to sign. it's indirect delivery so a neighbor, friend or someone who sees the driver could also sign for it on your behalf. I live in a residential neighborhood so will have someone sign for me or leave the driver a note.

unknown

Great info BravesFanJ - if I may add my contribution, based on your lead, it is somewhat like yours.

Location: Humid Houston, Texas

Pre Order placed: 14 Sep 2012, 8:45pm CT. ( Verizon Wireless Online)

Confirmation Email Received: 14 Sep 2012, 8:51 pm CT

- saying "Delivery 9/28/2012".

Credit Card $1 Verification Charge on Credit Card: 14 Sep 2012 8:51 pm CT

Pre Order Status Changed "In Process": before16 Sep 2012, ~1pm CT

Pre Order Date Changed: between 16 Sep and 20 Sep 2012

- change from "Delivery 9/28/2012" to "Ship by 9/28/2012"

- no notification from Verizon* see note below.

Credit Card $1 Order Charge falls off: 20 Sep2012

Credit Card Charged (Pending Approval): 26 Sep 2012, between 3pm - 5pm CT.

I also was NOT yet able to see my credit card transaction yet in My Verizon under the Documents/Receipt tab.

Check Order Status Change (NOT Pre Order Status): 26 Sep 2012, 5:30pm CT

Ace Number, Ace Location

Status shown, "order has been sent for processing"

Carrier, tracking number, and delivery date fields were blank.

Received Verizon Wirless Shipping Notification email: 27 Sep 2012, 5:26am CT

status: "Your Order Has Shipped"

shipping Courier: FedEx

Tracking Number: #############

Shipping address: my street, city/state/zip info

Checked Order Status at VZW Status website (NOT Pre Order Status): 27 Sep 2012; 5:26am CT

Ace Order Number: XXXXXX

Tracking number: XXXXXXXXXXXX

Carrier: FEDEX

Status: [blank]

Order Status: Shipped 9/26/2012

Verizon Documents Receipt now available at My Documents in my online account. (It was generated in Atlanta.)

Successfully verified FEDEX Tracking number afterwards

Date/Time Activity Location

Sep 27, 2012 05:20 Picked up MEMPHIS, TN

Sep 27, 2012 05:29 Shipment information sent to FedEx

Sep 27, 2012 09:59 Left FedEx origin facility MEMPHIS, TN

Sep 27, 2012 10:15 Arrived at FedEx location MEMPHIS, TN

Unlike others I've read about, this tracking doe not start/or doesn't include China origination information. This instead appears to come from the FedEx hub in Memphis.

* The change from "Delivery" to "Ship by" could have impacted actual delivery by 5 calendar days due to the weekend.

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