AdaS_VZW,
Why does the *entire* checkout process and confirmation email show a date listed as 'Deliver By', but the online order status check shows an 'Estimated Ship Date' almost a month out?
It seems a little misleading to make absolutely no mention that the 'Deliver By' date doesn't actually mean the item will physically arrive on that date. If I read the words 'Deliver By', I think any reasonable person would expect the item to arrive on that date. However, after talking to three different customer service agents, I've been told that these dates are "just estimates" and "nothing can be guaranteed" and it's "first come, first serve".
I'd like Verizon to honor the 'Deliver By' date listed on the site when I placed my order, and I'd like them to do so by *delivering* my item *by* that date. I've even got a pretty screenshot of the checkout process right here showing, nicely highlighted by your web developers, what any reasonable person would take to mean a guaranteed delivery date. I'm asking that you acknowledge the problem, and honor the orders placed by everyone who woke up at 3am on a Friday to get their order in early, and I ask that you do so by actually meeting the date you told the customers you would deliver their item by.
