After being approved by store employee, a dozen representatives, 5 supervisors, the rebate center. Verizon then decided to not issue my rebate due yo my phone not “being qualified “ by $100. As stated it was advertised as if I switched and bought that phone I would receive the $250. I have been trying to have this corrected for 2 years now. Recording both phone calls with representatives and supervisors who have indeed approved or overturned the ineligible claims. Screenshots of all conversations have been made. It had been approved and overturned twice in the last month alone. It has now come to the point where they see my number and put me on hold for 40 minutes to reach a representative and stated that if Id like a supervisor it could take anywhere from 5minutes to 6 hours. This is fraudulent advertising at the least and lack of keeping their word countless times. I would not recommend this company to absolutely anyone. The service is subpar and overpriced..ive had better service with metro pcs and far better customer service. Corporate Greed is the best definition of this company, bring your business elsewhere.
