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SIM card failure

Recently, my phone keeps popping a message saying SIM card failure or System Failure. I have been swiping it OFF and sometimes it comes back to normal but today it refuses to. Took the SIM card out but still it does not work right. Many functions, including phone calls and texts don't work. Do I need a new phone? Can I just install a new SIM card?

Comments

GEOJAM90

I would definitely try a new SIM card first. You can go to any corporate store to get a free replacement, or if you call in, Verizon will send you one for no charge. If you choose the latter it will take 3-5 business days to receive it. this could really be one of two issues the SIM card has gone bad on you, or the SIM card reader in phone is going out. many iPhones have a problem with the reader after a few years sadly. Hope this helped

Katerinadp

Thank you!

Katherine

vzw_customer_support

Katerinadp-

Oh no! That definitely sounds frustrating! Thanks so much, GEOJAM90 for your awesome recommendations. Let's figure this out. The device has to have a SIM card in order to work, so if you take the SIM card out, your phone will not place calls, send/receive texts, or use data. How long have you been receiving those pop up messages? Around the time this started, do you remember making any changes to your phone (new software update, new applications, etc)?

AmberK_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Katerinadp

I went to a Verizon store and they replaced the SIM card. The phone is back to working order. Thank you all for your responses.

Katherine

vzw_customer_support

Woohoo! That's exciting to hear. If you need anything else, please let us know.

TylerK_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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