I recently purchased an iPhone 14. I had an iPhoneX since 2017 and took advantage of the “trade-in” value to apply towards my new phone. I’ve had the iPhoneX with Verizon since I purchased it. I am the only person on this plan. I filled out the order form for the new iPhone 14, clicked the existing phone to trade in and was told I’d receive $100 for it if it was in good shape. It was perfect. I knew I should receive $100. I’ve traded previous phones in with no trouble in the past. This time I received an email stating that my trade in was only worth $18 because they claim I didn’t send in the device I’d listed on the original order. This is absolute insanity. I have no way to prove that the IMEI number on the phone I sent in (and the phone they claim to have received) is the same phone. I called Verizon as soon as I received the email and the person on the phone said it will be resolved with the first bill and I should expect my bill to be as promised. Well - lo and behold, the bill arrived with a charge of $82 because they’re still claiming the device received is not the device I claimed. I am at a loss as to what to do. I chatted with an online representative who claims it’ll all be resolved with my next bill. I do hope that’s the case and in the interim, I’m posting this to see if there are others out there who have had the same issues.
