We made a mistake after receiving new phones. Clicked incorrect link, thought data transfer should be done prior to activation. Transferred data from an old iphone , different cell carrier, then activated the Verizon number. The phone can make and receive texts and phone calls. Took it to a local Verizon retailer who basically refused to help. He looked at my account and said you didn't buy it here. Then said your account is active. I believe the phone needs factory reset and the data installed from backup. Can I take it to a Verizon store for help if I bought it online?
