UPS lost my new phone I ordered on 12/23/21 and shipped 1/1/22 and was supposed to arrive on 1/4. It was lost in transit after several calls to UPS and they told me I could only file a claim through Verizon. Now Verizon cancelled my order without notifying me after I filed a claim with them and want to charge me more than what I paid for my original order. I had to contact Verizon 4x to check on the status of my order. And am still waiting for a call back from a manager. I’m really upset at the lack of communication, the amount of time I’ve had to spend on something that I did not cause and the time lost I should have had my phone. I have been a customer for 20 years, my parents and wife as well. I will be referring them to a different service if this isn’t resolved in an acceptable way.
