I have a user who told me today that he has not been able to gain VPN access while using the personal hotspot feature. He says this has been going on for a month. Does anyone know what is up with that?
This sounds like an John_Getzke problem. We'll see if he jumps in as he is not usually in the iPhone forums.
We would need more information to confirm exactly what is going on with your hotspot feature. At a minimum we need to know what kind of error message is the VPN client returning when you attempt to connect.
Each VPN connection and client is going to be different. Yet the parts that they all share is accessing DNS to lookup the IP of the VPN server you are connecting to. DNS problems are common with VPN clients on any kind of internet connection. In most cases you simply have to wait for your DNS resource to refresh itself. In other cases, such as a 1 month outage, you may want to manually configure your DNS to something that you know works, like Google DNS at 8.8.8.8 and 8.8.4.4.
We know that VPNs can work on the VZW network when properly configured. It is one of the oldest work arounds that we have to VZWs NAT firewall configuration that blocks your VZW devices from receiving a true public IP address.
I suggest you work with your VPN administrator on this one. That may be a corporate employee or a 3rd party VPN service that you are hiring for personal business. Let them know the error message and see if they have any information for you on what they can do about it.
I am also unable to access my company's VPN using the hot spot on my iPhone 5. I started having the problem until a few months ago. Prior to that, I could access VPN.
Contact your VPN administrators. If the device worked before and it operates to other websites without the VPN then it is likely not a problem with VZW or the VZW device.
Other suggestions for you would be general VPN troubleshooting tips such as altering your DNS (to one such as those offered by google) or trying to connect to the VPN server via IP Address instead of Hostname.
I have the same problem. I can VPN from my laptop to virtually any WIFI network except my Verizon iphone for the past week. It used to work fine. I;ve reset my network connections and change the DNS as you described. I can contact our administrator but likely they are not any help in debugging something isolated to my iPhone.
Having the same problem since octoberish. Did you find any fix?
