Verizon service in local suburban area north of Twin Cities has gotten worse over the years and I have run into a couple of issues where the service level is just unacceptable and the only solution is service improvement by Verizon.
- We had a power outage than knocked out our Comcast internet service one morning when I had a video doctor appointment. We tried a couple of methods and nothing worked so the analog phone call was used (I still have one that I was going to get rid of).
- Many times when I walk, bike, or drive in the local area around my house, streaming music stops and starts and does not become reliable until a mile or so away.
- Phone service is relatively poor in the house and we can not move around when chatting or the signal cuts out.
I ran Apple Xs phone signal strength measurements at home and around the area as well as Speedtest measurements with erratic and poor results (yes, phone was restarted and other services were off)
- Typical signal measurements were RSRP0 -110 to -120, RSRQ0 -20 to -36 which are not good
- Speedtest would not even run at time and in some locations. The download speeds were generally adequate at >2 Mbps although not by much but the upload speeds were generally bad at < 1.0 Mbps and many times in the 0.1 range which would explain
My problem is I can not solve these problems. Connect over WiFI and extenders do not solve the problem of my internet service being off line or traveling outside the home on foot, bike or car.
How do I get Verizon to acknowledge this problem and more importantly, solve it? We are 10 miles north of Minneapolis and St. Paul in a typical suburban area with no large buildings, power lines or significant topography that might explain the poor service. I chatted with tech support one time and just wasted the better part of an hour with no resolution which is why I spent more time on it.
