Verizon gives no reward for long-time customers

I have been a Verizon customer for about 10 years now. I have wanted the iPhone since the it premiered with AT&T, but have remained a loyal Verizon customer due to their excellent coverage in my area. I would like to say shame on you Verizon for not standing by me with the loyalty I have had with you. I would extend my existing contract 2 yrs in order to get the promo price. I'm not looking for a "freebie", just simply a reward for being loyal to you. . .as I continue to pay for the 3 lines on my plan.

Accepted answers

nedcook

What is that supposed to mean?

All comments

heyitsmejosh

when did you get your last phone??

bcardinal

March or April of 2010. . .not eligible for upgrade until Nov 11

nedcook

I know that stinks. The only reason I was able to get an iPhone at the upgrade price was because I had an eligible line and the person on that line didn't want to use the upgrade. If I had to wait until my line was eligible (October) I wouldn't be really happy. And I also have been a Verizon customer for many years.

heyitsmejosh

Not true you can early upgrade at 13 months since your last one. You just need to pay a 20 early upgrade fee.. And if you call they might let you do it earlier.

verizon can't just sell people a new phone every time they are willing to sign up for two more years. they take a loss on the sale of most smart phones and rely on the service plans to recoup costs and cut a profit. If they gave the promo price to everyone anytime they wanted an upgrade and to extended two years then they would go out of business.

bcardinal

Heck. . .I would even pay the 9.99 add a line fee for 2yrs just to make this a more simple task as it looks like I will need to add a line to purchase the iphone, put my number on the iphone, remove the 29.99 data package on the new line. . .exhausting!

bcardinal

Oh, I understand that they can't just let you upgrade when you want, but the iphone is a pretty big deal for verizon. i just think they should make an exception for it. . .even if for just a short time.

Abi

I don't think they need to make any exceptions for anyone. We need to learn to abide by the contracts we signed. I have been a customer for a long time too. I wait for my phones to be eligible for upgrades before I upgrade. I also just knew the iPhone was coming to Verizon so I waited even longer. We can't keep feeling this sense of entitlement everytime something new comes along. Cell phone companies lose money and go out of business (or raise their fees) when they make exceptions left and right. Just wait till May and upgrade then. Yes it sucks but that's life. Unlike what they say, rules are not meant to be broken.

mildlyannoyed

So they should throw you an extra discounted phone because you've been with them for a few years? Are you going to throw them an extra 300.00 for providing you with reliable service for all those years? No? Oh, okay...so you keep up your end of the deal by paying your bill and they'll keep up their end by providing you reliable service.

ebender

This is my first post I was paying my bill looking for a way to get credit for overages and stumbled upon this message board. My friend in Ohio showed me a rewards app for Verizon stores named TCC. I dont know if that would help you but at least they offer loyalty rewards for their Verizon customers. I live outside Chicago and they have stores here so I'll give them a shot, because according to the app I have 10$ waiting for me to take off a purchase. Ill update my experience when I go get my upgrade when Iphone 5 comes out but my friend used it and she said it worked and she always goes to that store. It was under tcc or tcc rewards in the marketplace on my droid i believe. I dont know if theres an app for Iphone. Hope that helped?

commonsense101

Name one company that does