Back in October 2018, I switched from T-Mobile and bought an iPhone XS MAX. Biggest mistake ever. I signed the contract for a Gold iPhone XS MAX with insurance. Simple right? Wrong. I recieved the phone and couldn't even activate it due to the wrong number being attached and apparently he ordered a space grey even tho I had my gold in hand! So Verizon gets this "squared away" or so they said. Then my son breaks my phone and it's time to make an insurance claim. But I can't because I have a Gold phone and Verizon has me on file for a space grey one WITHOUT insurance!! Again they "square it away" and I get a replacement phone. About 1 1/2 years later it's time to make an insurance claim and what do you know, NO INSURANCE AGAIN! I call Verizon, a girl helps me then hangs up on me.. call back and I'm in a 3 hour long phone call that results in them saying their supervisor is gonna call me back and even sends a text to confirm it! No call. I call back two days later, a girl gets me an "in house claim" and jokes about how she's never done this before, then proceeds to tell me it's all done, I have insurance, and I will be receiving a text to confirm my order. BUT instead I recieve an email asking me to pay 1200 for an entirely new iPhone XS MAX gold!!!!! DOES ANYONE AT VERIZON KNOW WHAT THEYRE DOING??? I'm so frustrated at this point.
